NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Travel

Delta flight attendant allegedly tells passenger she has a ‘stupid face’

Sarah Pollok
By Sarah Pollok
Multimedia Journalist·nzme·
6 Feb, 2023 11:03 PM3 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

The couple was escorted off the flight after the altercation. Photo / File

The couple was escorted off the flight after the altercation. Photo / File

A Delta flight attendant has been accused of telling a passenger they had a “stupid face” after they tried using a first-class overhead bin.

A couple claims they were “verbally assaulted” on a flight from Orlando to New York LaGuardia in November, resulting in them being “wrongfully removed” from the flight.

The issues began when they placed their luggage in a first-class overhead locker. While they were not seated in this part of the aircraft, the overhead bins beside their row were allegedly full.

Thomas Todd took to Twitter to share his and his wife’s experience.

“This out of control flight attendant verbally assaulted, threatened us, and had us wrongly removed from our flight back in November,” he wrote alongside a video of the flight attendant, taken before the aircraft safety briefing and after the crew allegedly criticised his wife.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

“I have you on video saying my wife has a stupid face,” Todd is heard saying on the video. “I don’t care,” the flight attendant replies, adding that she would turn the plane around and get them off.

“Don’t press my buttons,” she added.

“You’re being rude. Rude, since the moment at the back”.

Advertisement
Advertise with NZME.

This out of control flight attendant verbally assaulted,threaten us, and had us wrongly removed from our flight back in November. Delta ask us to remove all posts so they could take care of us. It’s been almost 2 months since Kenneth Jabonski has responded to us. @Delta pic.twitter.com/QiJYhV1x3p

— Thomas Todd (@TTTwitty74) January 30, 2023

According to Todd, the cabin crew member had told him to watch the safety video as he “might learn something”.

“I pointed out that I was indeed watching the TV in front of me to the left,” he told View From The Wing.

At this point, Todd claimed the flight attendant insulted his wife by saying: “Don’t look at me with that stupid face.”

“Jen looks at her and asks her what she just said and then the lady says that ‘she is from the Bronx and you don’t want this’. The only thing Jen was doing is smiling,” he claimed.

Todd said he had been chasing compensation since November. He claimed Delta asked him to remove his social media posts about the incident.

“We did everything they ask and all we got in return is ‘we appreciate your patience’ and them dragging their feet. @Delta it’s time to do the right thing!” he wrote.

Delta did not respond to Todd’s exact allegations when contacted by The Independent.

“We apologize for the delay in travel for all customers on flight 1260 from Orlando to LaGuardia on 7 November, 2022, after the flight crew made the decision to deplane some customers shortly after departure,” said a spokesperson.

“Those customers were rebooked on another Delta flight and we’ve been in contact with this party with further apologies and compensation.”

Responses were mixed to Todd’s Twitter post. While some appeared to share Todd’s discontent with Delta staff, most appeared to side with the flight attendant. Many suggested Todd was not sharing the full context by only posting a partial clip.

Advertisement
Advertise with NZME.

“I bet you anything that there’s more to the story, leading up to their boarding, complaining about no overhead bins,” commented one Twitter user.

“I bet you they knew what they were doing and they filmed it at the precise moment that they knew they would get a response out of the flight attendant.”

Another agreed that the passengers weren’t entitled to use the first class facilities.

“Don’t put your luggage in first class when you don’t pay for first class,” they wrote.

“Maybe don’t be rude to flight attendant. This is your fault,” another added.

Save

    Share this article

Latest from Travel

Travel

Exactly how much I spent on a Japan trip

Travel

Wendy Petrie tackles ocean swim challenge in Fiji 

Travel

Here’s what it’s like inside Egypt’s new billion-dollar marvel


Sponsored

Your Fiordland experience, levelled up

Advertisement
Advertise with NZME.

Latest from Travel

Exactly how much I spent on a Japan trip
Travel

Exactly how much I spent on a Japan trip

One traveller breaks down exactly how many Yen you need for a trip.

13 Jul 08:23 AM
Wendy Petrie tackles ocean swim challenge in Fiji 
Travel

Wendy Petrie tackles ocean swim challenge in Fiji 

13 Jul 12:30 AM
Here’s what it’s like inside Egypt’s new billion-dollar marvel
Travel

Here’s what it’s like inside Egypt’s new billion-dollar marvel

12 Jul 07:36 PM


Your Fiordland experience, levelled up
Sponsored

Your Fiordland experience, levelled up

25 May 12:00 PM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP