The American launch of Disney's long awaited streaming service Disney+ has been plagued with multiple day one problems, earning it a D-Minus grade from many early adopters.
However those that could log in have been revelling in nostalgic bliss as they seek out the more obscure titles tucked away inthe menu screens.
Enthusiastic subscribers flocked to the service, which is home to fan favourite franchises like Star Wars, Marvel and Disney's own formidable catalogue of classics, only to be frustrated by multiple tech problems.
Beset by a range of issues some people could not log in at all, others could not access specific content while others found the service to be incompatible with their streaming devices.
People have taken to social media to report that calls to the Disney customer service hotline has kept them on hold for over two hours before abruptly hanging up on them.
I was on hold for 2 and a half hours. Then an automated voice came up and says "we cannot take your call at this time" and hangs up on me. I was waiting patiently. #DisneyFail#TerribleCustomerService#Refund
— Brenton House 🚀 The API and Mobile Strategist (@brentonhouse) November 12, 2019
Disney issued a statement blaming unexpectedly high demand for the problems and their official Twitter account tweeted that they were working to "quickly resolve the current user issue".
The demand for #DisneyPlus has exceeded our highest expectations. We are so pleased you’re excited to watch all your favorites and are working quickly to resolve any current issues. We appreciate your patience.
However, other users have had nothing but a magical experience with Disney+, with the service enjoying an outpouring of nostalgic love from adult viewers who really, really love its catalogue of modern shows and old classics.
