“The driver was unaware of the altercation that took place in the back of the bus, and it was brought to the attention of the driver at the end of the trip,” the spokesperson said.
The spokesperson said the driver offered to call an ambulance, but the customer refused.
AT said the bus operator (Kinetic) will be reviewing the CCTV footage from the incident and will be assisting the police with their inquiries.
AT said the police responded and will be investigating.
The alleged assault happened aboard the 27H bus south of Mt Eden Rd near Mt Eden Village, about 6pm on Tuesday.
In northern Auckland, multiple unprovoked assaults have occurred in recent months by young people.
In one of the incidents last month, a 16-year-old boy was allegedly violently attacked on an NX1 bus from Albany to the Hibiscus Coast, and was left terrified after he was repeatedly punched in the face.
AT data revealed that hundreds of people have reported violent incidents on services between November 2023 and November 2025.
On bus and ferry services alone, there were 256 records of abuse, 209 of assault and 286 of injury.
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