“We were down to two stylists ... but you can’t run a seven-day business with just two stylists and two technicians. That didn’t work.”
The group was able to move staff around, so no one lost their job, but the loss of five hair salons was a blow, he said.
“Nobody likes losing a site that you’ve been working with for that time. And that’s never happened to me before in 53 years.”
Wayne said business was picking up again, and many of the staff who left over the past few years had returned, but some smaller locations had not recovered following “a very, very tough 12 months”.
There were a number of strip malls with empty shops everywhere, he said.
“So it’s up and down, but some of our top sites are doing better than they’ve ever done.
“There’s a great thing in business - sometimes you can spend too much time looking after one that’s not performing too well. Better to spend more time on a top performer, because it gets better.”