"The world seems to be after instant gratification, and if they ring up on a Friday afternoon they expect to be fed before the weekend. It would be a dream come true if that did happen.
"We always ask for people to ring earlier in the week so we can make sure they are fed before the weekend. When that doesn't happen you start getting called all the names under the sun and it's all your fault that they're starving and it just becomes intolerable."
Bensemann said they have had people deny they were abusive after being banned, and the new phone system will record calls so they can keep proof of what has happened.