NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Primary, intermediate principals call for mental health support; Youthline moves to 24/7 counselling service with ASB

Michaela Pointon
By Michaela Pointon
Multimedia Journalist, Rotorua Daily Post·Bay of Plenty Times·
27 Nov, 2023 04:00 PM6 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Youthline’s phone and text message helpline is now available 24 hours a day, seven days a week for young people who need someone to talk to. Photo / 123rf

Youthline’s phone and text message helpline is now available 24 hours a day, seven days a week for young people who need someone to talk to. Photo / 123rf

Bay of Plenty youth facing issues such as anxiety, social withdrawal and low self-esteem need more professional mental health support available at school, principals say.

One says students aged between 11 and 13 now grapple with issues previously not faced until age 15 or 16.

It comes after Youthline’s 2023 State of the Generation report showed the top three issues for young people in the region were depression, mental health challenges and social media – with TikTok their top means of reaching out for help.

Youthlines’s full phone and text message helpline recently became available 24/7 for the first time in its 53-year history, after demand rose by 30,000 calls in a year.

The service connects 12 to 24-year-olds with a registered counsellor. It could previously only take crisis calls between midnight and 8am.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Mount Maunganui Intermediate principal Melissa Nelson welcomed Youthline’s expansion and said intermediate schools faced “a dire shortage of counselling services for young people”.

“As an intermediate school, we are seeing large numbers of students grappling with issues that often arise from social media, causing anxiety and low self-esteem.”

Nelson said intermediate-aged students (11-13, Years 7-8) were “facing the typical developmental challenges that used to be faced by 15 and 16-year-olds”.

Advertisement
Advertise with NZME.

Emerging adolescents have often had “unlimited, and often unmonitored, access to the wider world and are not equipped with the emotional maturity to make sense of all they come into contact with”.

Mount Maunganui Intermediate principal Melissa Nelson. Photo / George Novak
Mount Maunganui Intermediate principal Melissa Nelson. Photo / George Novak

She saw students facing issues such as social withdrawal, a lack of resilience and poor attendance.

Nelson said the school did not receive Government funding to employ a trained counsellor.

“This is an ongoing frustration for us as we are educators, not mental health experts.”

It’s not the first time she has spoken out, highlighting the struggle schools faced in 2021 after the suspected suicide of a student. The school also faced tragedy this year when student Jorja-Ray Smith was struck and killed by a train, with trauma counsellors bought in to support grieving children and staff.

Rotorua Intermediate School principal Garry de Thierry said the school had been “fortunate” with regard to its Ministry of Education operational funding, which the school decided to use to fund a fully qualified councillor at the school.

Rotorua Intermediate School principal Garry de Thierry. Photo / Andrew Warner
Rotorua Intermediate School principal Garry de Thierry. Photo / Andrew Warner

“We prioritise having a councillor and a support councillor in our school,” de Thierry said.

He said intermediate-age students were going through “physical, intellectual, emotional and social [changes]” and calling for more support.

De Thierry said when intermediate schools were first established in 1922, they were “not set up within the context of social media”, and he believed it was a significant issue for students.

Tauranga psychologist and mediator Kate Ferris said more support was needed for young people.

Advertisement
Advertise with NZME.

“New Zealand has some of the worst statistics in the OECD for youth mental health, suicide, bullying, loneliness.

Tauranga psychologist and mediator Kate Ferris said more mental health support was needed for young people.
Tauranga psychologist and mediator Kate Ferris said more mental health support was needed for young people.

“Many of my youth clients report significant pressures around their learning, social media and relationships,” Ferris said.

She said New Zealand had “come a long way”, but there was a “lingering stigma around mental health that is a barrier to accessing services for some young people, especially young males”.

Ferriss said for some, a preference for “self-reliance” could be another blocker.

“As a society, we need to acknowledge that it is okay to not be okay, that we all need a bit of help sometimes.”

Rotorua Principals’ Association president and Lynmore School principal Hinei Taute said she believed counselling services should be available to primary-aged students too.

Advertisement
Advertise with NZME.

“Mental, social and emotional health and wellbeing is a growing concern in our education sector.”

Lynmore School principal Hinei Taute. Photo / Andrew Warner
Lynmore School principal Hinei Taute. Photo / Andrew Warner

Taute said supporting our tamariki at a primary age would “impact positively in [students’] future years”.

Ministry of Education/Te Tāhuhu o te Mātauranga hautū [leader] of operations and integration, Sean Teddy, said state and state-integrated schools with students from Years 9 and up received support, allocated as part of their staffing entitlement.

Teddy said this was for guidance counselling, careers guidance and pastoral care.

He said guidance staffing was calculated using the number of students from Year 9 and above, and larger schools received additional entitlement.

He said Lakes and Bay of Plenty were two of six health districts rolling out Mana Ake – school-based mental wellbeing services to primary and intermediate-age school children.

Advertisement
Advertise with NZME.

Top issues facing Kiwi youth

Youthline chief executive Shae Ronald said its research showed 82 per cent of young people surveyed saw mental health as a key problem for their generation.

“This was followed by social media, as it could create many mental health and social issues,” said Ronald.

She said economic uncertainty was a growing concern, with a quarter of respondents this year affected by recent extreme weather, and half of those reporting it worsened stress or mental health.

Other top-of-mind issues included vaping, peer pressure and body image.

Youthline chief executive Shae Ronald.
Youthline chief executive Shae Ronald.

Some of the signs a young person may be experiencing a tough time include them “withdrawing from activities they once enjoyed” or feeling “weighed down by negative thoughts and feelings”, said Ronald.

“Research shows that nighttime is typically harder for rangatahi [youth].”

Advertisement
Advertise with NZME.

This was often when those already feeling anxious or low could repetitively think negative thoughts, and when some may find it hard to stop scrolling social media.

“That feeling of ‘always on’ can impact the amount of sleep they get, distress levels, and then how they feel and perform the next day.”

She said other issues young people faced included relationship challenges with family, friends and partners; peer pressure; bullying, financial struggles and problems with self-image.

Ronald said many young people felt their problems were “too small” to make them reach out for help, but encouraged them to use Youthline’s free, confidential 24/7 text or call services, which are accessible from anywhere in the country.

The service had been extended in a partnership with ASB Bank.

Where to get help:

  • Youthline: 0800 376 633 (available 24/7)
  • Lifeline: 0800 543 354 (available 24/7)
  • Youth services: (06) 3555 906
  • Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO (available 24/7)
  • What’s Up: 0800 942 8787 (11am to11pm)
  • Depression helpline: 0800 111 757 (available 24/7)
  • Rainbow Youth: (09) 376 4155
  • Helpline: 1737

If it is an emergency and you feel like you or someone else is at risk, call 111.

Advertisement
Advertise with NZME.

Michaela Pointon is an NZME reporter based in the Bay of Plenty and was formerly a feature writer.

Save

    Share this article

Latest from New Zealand

Premium
New Zealand

'Overly aggressive' letter from Napier mayoral candidate upsets national motor caravan body

18 Jun 06:08 PM
New Zealand

Belle of the ball: Shop owner gives away formal dresses and suits to high schoolers

18 Jun 06:00 PM
Premium
New Zealand

Publican on rugby, running 'tough' bars, and the night he sold 85 kegs of Guinness

18 Jun 06:00 PM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Premium
'Overly aggressive' letter from Napier mayoral candidate upsets national motor caravan body

'Overly aggressive' letter from Napier mayoral candidate upsets national motor caravan body

18 Jun 06:08 PM

The board removed Nigel Simpson as Hawke's Bay chair just one month into the role.

Belle of the ball: Shop owner gives away formal dresses and suits to high schoolers

Belle of the ball: Shop owner gives away formal dresses and suits to high schoolers

18 Jun 06:00 PM
How Act's bill could entrench power for the wealthy

How Act's bill could entrench power for the wealthy

18 Jun 06:00 PM
Premium
Publican on rugby, running 'tough' bars, and the night he sold 85 kegs of Guinness

Publican on rugby, running 'tough' bars, and the night he sold 85 kegs of Guinness

18 Jun 06:00 PM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP