Just Listen is a seven-part mental health podcast series, exploring how to support a person in serious and ongoing mental distress. Six New Zealanders, their support people, and two experts talk to journalist and host Juliette Sivertsen about their experiences. Made with support from the Mental Health Foundation of New Zealand, and Like Minds, Like Mine.

Eighteen months ago, I found myself regularly crumpled in a heap and crying at my husband something along the lines of: "It's too hard, you don't understand!"

It's true that he didn't fully understand how post-traumatic stress disorder and depression were playing out in my life - nor did I. But it didn't mean he didn't care. He just didn't know how to help.

I'll be the first to admit to the difficulties in navigating relationships when one party is experiencing serious mental distress. And let's be honest, talking about mental health and awful, painful feelings can make a lot of us feel uncomfortable.


But every time I speak up about this issue, I hear from others who reveal they are in a supporting role to a person with a mental illness, or have endured their own difficulties. The common theme is that they want to help, but are unsure what to do or say.

Sometimes we're afraid of getting into heavy discussions, or conversations that are distressing. Often, we think that to help a person, we have to try and provide a solution, or stop their suffering so they no longer express those distressing thoughts and feelings. In other words, we want to sedate a person's emotional experience and protect them from extreme highs and lows. But more often than not, we want to stop those feelings of distress, because they make US feel uncomfortable and anxious.

Listen to psychologist Anna Friis and psychiatrist Dr Tony Fernando on being compassionate to others, and yourself

I know from my own experience that well-meaning "advice" to address these uncomfortable feelings can inadvertently be invalidating, while exacerbating my own feelings of weakness, or that my distress is a burden on others.

"Try and be positive and look on the bright side of life."
"At least you have a roof over your head and food to eat."
"You just need to get out and do some exercise."
"Back in my day, I just had to get on with life."

My therapist told me the "be grateful things aren't worse" type of comments are a bit like telling someone who's had their foot blown off in an explosion, that they should be happy they still have a leg. Of course, just because they still have their leg, doesn't mean they can't be upset about losing their foot.

While gratitude is important, it's a good little story to remember when we want to judge another person's situation. It's easy to have an opinion on whether another person's distressing response seem justified, but sharing that opinion rarely helps anyone heal. Wanting someone to not feel extreme highs or lows doesn't teach resilience; it only teaches us how to wear a mask. A mask does not teach us to live with authenticity.

One in five New Zealanders will experience mental distress this year. Half of us will live through it during our lifetime. In the year to June 30, 2019, 685 New Zealanders took their lives.

Too many of us - myself included - have had friends and colleagues die from mental distress. Some of us have been in that space ourselves but survived, and thousands more have been in a supporting role to a person with a mental health difficulty.


I applied for a journalism grant through the Mental Health Foundation of New Zealand to use my skills as a journalist, combined with my own life experiences, to create a podcast to help get us more comfortable talking about our mental health.

I also want to change the narrative of "speak up if you're struggling" to "what can I do to support a person in serious and ongoing mental distress?" Because when a person is in those darkest moments, asking for help is too hard.

It's easy to offer, "I'm here if you need me", but it's much harder to commit to actually showing up. In my lowest days, some of the best support came from a regular phone call with my sister, and another friend who popped in for 15 minutes for a cup of tea, brought some gingernut biscuits and sometimes offered to do some dishes. At home, having my husband give me a hug and say "It's okay to be sad," was far more helpful than "You'll be okay! You've got lots of things to look forward to."

Just Listen is not an awareness campaign, although sharing real-life stories naturally achieves this. I want to take a step further and ask mental health consumers, what does good support look like? What doesn't help? And how do we make New Zealand a safe place where people with mental distress can flourish?

I chose a conversational approach in my podcast interviews, with little editing or voice overs. I deliberately avoided creating a dramatic or intense audio production, and chose a music bed which found a balance between being approachable, but respectful.

I want a mental health conversation that was easy for listeners to participate in. Discussions about mental health needn't be scary nor exclusive. The interview-style podcast also allows each participant's personality to be revealed, so they are seen as a whole person, and not identified by a label or diagnosis.

These days, there's a move away from labelling individual mental health conditions, with many preferring to use the overall term "mental distress" to cover a range of symptoms and challenges. When we use the term mental illness, it can be hard for some people to understand or relate to. But we all know what it's like to experience some level of mental distress; an understanding which can help break down barriers. It's a small change but it can help reframe our view of mental health.

As a result of my journalism grant, I was invited to a two-day training workshop called Rakau Roroa, a programme for people with lived experience of mental distress to learn about effective and safe storytelling, how we can reduce discrimination, and promote recovery.

I learnt about the impacts of negative portrayals of mental illnesses, particularly in the media, human rights challenges, and how inclusive language benefits everyone. The workshop challenged many of my own viewpoints, in both my work as a journalist and as a mental health consumer.

For example, I learnt that a mental illness does not have to be permanent. It's possible to recover and be well. I learnt that when using the term "mental distress", mental health discussions no longer seem so difficult or judgemental.

I learnt that mental distress and mental illness is a normal human response to trauma and challenging life events. This was backed up by the stories from those I interviewed in this podcast series. Regardless of their official mental health diagnosis, their journeys often began after some kind of trauma, unresolved grief and pain, or ongoing stress.

When we start to recognise that most mental illnesses are an intensified version of normal feelings and reactions, we can start to drop the labels and reduce stigma. It's normal to have days when you feel productive and energised, but if we amplify those feelings, it's called mania.

You can't rescue a person from their distress, but you can walk alongside them. Photo / Getty Images
You can't rescue a person from their distress, but you can walk alongside them. Photo / Getty Images

How many of us have panicked because we thought we left the oven on at home? We've all felt that paranoia, yet when intensified, it becomes compulsive behaviour, or OCD. Ever thought you heard someone say your name when surrounded by strangers? Most of us can relate to that feeling. The big scary label? Schizophrenia.

If you look around, you'll see mental health consumers and their support people everywhere in your networks. Your family. Your colleagues and staff. Your favourite athletes. Your communities. The voices and faces you see and hear each day in the media. Some of whom you may never know are struggling, or are supporting a person in serious distress.

If we can reframe mental illness as a response to trauma, stress and pain, then we can better understand, support and help people recover from their distress, and banish dated and damaging stereotypes.

A common myth is that a mental health patient is somehow dangerous and needs to be restrained or medicated. But the truth is different. A person with a mental illness is 14 times more likely to be a victim of violence than the average New Zealander. With that in mind, we need to shift our perspective and stop associating mental health with violence and criminal behaviour because it's simply untrue.

We need to stop using psychiatric experiences, patients and hospitals for horror concepts, or haunted house themes. It isn't about people being soft, or the old chestnut "PC gone mad". It's about accuracy, authenticity and - in the media - journalistic integrity.

Sharing stories of mental health and recovery is key to helping people speak out about their own challenges, while also helping others understand how to support a person in distress. I have been inspired by all those who spoke to me for this series. They are shining examples of what happens when we celebrate and accept our differences, and recognise that sometimes there are bad days, weeks or months - and that's okay.

I've learnt there's a huge difference between being strong and being resilient. And it's only through taking off the mask and admitting to our vulnerability while journeying through life's toughest challenges, that we learn resilience.

For those of you in supporting roles, your love and compassion never goes unnoticed, even if sometimes you might feel pushed away, or that you're out of your depth. There are some amazing resources out there to assist - if you know where to look.

Like Minds, Like Mine has an abundance of guidelines for support people, for those with lived experience, for workplaces and for the media on how to report mental health accurately.

A good book which helps explain the psychological journey of therapy is Counselling for Toads - an easy read but concise and effective, based on the characters from Wind in the Willows.

For victims of sexual assault who are undergoing therapy through the ACC system, there are family sessions available for support people to not only understand what their loved ones are going through, but to also seek professional support themselves.

There are also some helpful apps such as the New Zealand-designed Clearhead that allows you to log moods, find professional help, set goals and access extensive mental health resources on your smartphone.

I use a mindfulness app called Smiling Mind, which is one of the tools I credit to getting me on the path to recovery. It has a programme for mindful communication in relationships, which may be of assistance to couples or families where one member is experiencing mental distress.

You can't rescue a person from their distress, but you can walk alongside them. Their processes will be different to yours, so take time to learn and understand how they respond to triggers, rather than trying to project your own process and beliefs onto them.

Don't forget to take time for yourself as you can't pour from an empty cup.

And remember, your presence is one of the greatest presents, to be there and to just listen.

Listen to the full podcast series here:


If you are worried about your or someone else's mental health, the best place to get help is your GP or local mental health provider. However, if you or someone else is in danger or endangering others, call 111.

Lifeline: 0800 543 354 (available 24/7)

Suicide Crisis Helpline: 0508 828 865 (0508 TAUTOKO) (available 24/7)

Youthline: 0800 376 633

Kidsline: 0800 543 754 (available 24/7)

Whatsup: 0800 942 8787 (1pm to 11pm)

Depression helpline: 0800 111 757 (available 24/7)

If it is an emergency and you feel like you or someone else is at risk, call 111.

There are lots of places to get support. For others, click here.​