Cloete said the Aquatic Centre had undergone a “complex works programme focused on essential maintenance” over the past 12 months.
However, concerns about the upgrade were raised by members of the community who called Hawke’s Bay Today this morning.
They claimed the flooring installed as part of the refurbishment had exacerbated key safety issues, particularly in the toilet and changing areas.
A visitor said the venue otherwise “looks much the same” despite the multimillion-dollar spend, with only minor cosmetic changes.
Cloete said the council is “working closely with the contractors involved to resolve this situation”.
The council did not indicate how long the facility will remain closed.