A homeowner whe says she was advised to sell up and move out to get away from unruly Kāinga Ora neighbours complained to the Ombudsman. Photo / Cole Eastham-Farrelly
A homeowner whe says she was advised to sell up and move out to get away from unruly Kāinga Ora neighbours complained to the Ombudsman. Photo / Cole Eastham-Farrelly
An Auckland homeowner who says she was advised to sell and move out to get away from unruly Kāinga Ora neighbours has taken a complaint to the Ombudsman.
After enduring five years of illegal drag racing, loud parties and street fighting, the womansaid she was horrified when a Kāinga Ora representative suggested she move because there was little the housing agency could do to help her.
Kāinga Ora denies its staff advised her to move.
The woman, whom RNZ has agreed not to identify, said problems began shortly after her husband and two young children moved into their new home in 2017.
Loud parties at three neighbouring properties would regularly burst into massive brawls.
One such fight spread across the road.
“There were about 30 people having a proper full-out brawl outside [our place] and then a gang member turned up with a machete and parked loosely in the middle of the road.
“She kinda said to me ‘why don’t you move?’, and I said ‘because I own my bloody house that’s why and why the bleeding heck would I move, I’m not the one causing trouble’.”
The woman complained to the Ombudsman arguing Kāinga Ora was not fulfilling its obligations under the Residential Tenancies Act.
Dene Andre, who chairs a South Auckland residents association representing about 5000 households, is familiar with the case and said he did not rate Kāinga Ora as a landlord.
“They’re the worst landlord we’ve ever seen because they don’t acknowledge their responsibilities under the Act properly.
“Those responsibilities deal with the peace and tranquillity of neighbours as much as of their tenants.”
Kāinga Ora also has the power to move disruptive tenants on via a three-strikes facility in the Act.
To suggest a homeowner leave was a bit rich, Andre said.
“To sell and move is a sort of very glib answer. It suggests the person complaining is at fault. It’s the Kāinga Ora tenant that is the issue.
“They’ve got the power under the Act to deal with it, but they are refusing to exercise that power.”
Kāinga Ora Counties-Manukau regional director Angela Pearce said it had received eight complaints from the Auckland woman since March - most about car noise, which it acknowledged had been disruptive.
“When these complaints have been raised with us, our team has thoroughly looked into them, including speaking with our customers to get their version of events, while being clear about their responsibilities and our expectations around acceptable behaviour.”
Pearce said the Kāinga Ora staff member involved did not advise the woman to move out.
No one else has complained about the properties, she said.
“The vast majority of the almost 200,000 people living in Kāinga Ora homes are good neighbours and members of their communities.
“When problems arise, Kāinga Ora takes complaints very seriously and work hard to achieve positive outcomes for both the people we house and their communities.”
The Office of the Ombudsman confirmed it had received a complaint against Kāinga Ora from the Auckland woman.
It was currently investigating 18 complaints about Kāinga Ora - nine under the Official Information Act, nine under the Ombudsmen Act.
