“Any abuse or attacks towards our bus drivers is absolutely unacceptable. They work hard so Aucklanders can move around their city, and they deserve to have a safe workplace," said the spokesperson.
A social media user who posted about the attack said the driver was “sitting outside the bus with a bleeding head”.
AT is planning to roll out safety screens to 80% of buses over the next two years to protect its drivers, said the spokesperson.
Other measures AT takes to improve safety include deploying additional security during school holidays and training drivers in de-escalation techniques.
All of its buses are fitted with CCTV, GPS and panic buttons.
The panic buttons record sound so staff, who are directly connected, can respond and guide emergency services to intervene, AT said.