Covid 19 coronavirus: Police warn public to call for 111 for emergencies, not virus concerns

Director of Civil Defence Emergency Management, Sarah Stuart-Black, outlines the powers that will be given to officials with the state of National Emergency declared. Video / Mark Mitchell

Police are urging the public to keep 111 for emergency calls rather than coronavirus concerns about people not self-isolating.

Police say the 111 line has come under significant pressure today as a result of a
larger than usual volume of calls ahead of the country going into lockdown.

"We understand that Covid-19 is having a significant impact on members of our community, and many people are feeling very anxious and unsettled," says Superintendent Dave Trappitt, National Manager Communication Centres.

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Police stressed to keep the lines free for emergencies only.

"However, it is absolutely vital that people only call 111 if they are facing an emergency situation – for example, someone is badly injured or in danger; there's a serious risk to life or property, such as a house fire; a crime is being committed and the offenders are there or have just left; or you've come across a major public inconvenience, like a tree blocking a road," Trappitt said.

"Anyone with concerns regarding people who are not self-isolating should email NHCCselfisolation@health.govt.nz.

"All other matters should be reported to police either by online reporting, or by calling 105."

• Covid19.govt.nz: The Government's official Covid-19 advisory website

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