NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / New Zealand

Covid-19 coronavirus: Fast food workers scared of reporting breaches in food preparation: union

Luke Kirkness
By Luke Kirkness
Sport Planning Editor·NZ Herald·
6 May, 2020 01:11 AM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

There are two new cases of Covid-19 and one person has died of coronavirus in the last 24 hours. PM Jacinda Ardern said Microsoft's announcement to build a data centre in New Zealand served as a signal to the world that we are open for business.

Employees at fast-food restaurants are working in fear they could face backlash if they dob in their employer for breaching alert level 3 guidelines, a union claims.

A plea was also made to WorkSafe to seize and review CCTV footage to catch non-compliant workplaces.

Unite Union claimed members who worked in the fast-food industry reported that a number of restrictions and guidelines were being broken every day.

McDonald's customers were encouraged to use paywave and workers are wearing gloves to reduce contact during the drive-thru process. Photo / Michael Craig
McDonald's customers were encouraged to use paywave and workers are wearing gloves to reduce contact during the drive-thru process. Photo / Michael Craig
Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

"The one-metre rule between workers is still being regularly breached," Unite Union national secretary Gerard Hehir said.

"Workers are not allowed to have their phones with them while working and can be threatened with disciplinary action if they do.

"Workers have told us they are scared of repercussions if they use their phones to gather evidence."

Hospitality businesses were given the green light to operate after the lockdown ended but only contactless delivery and takeaway purchases were allowed.

Strict measures had to be put in place such as physical distancing between staff members, customers and delivery drivers.

Advertisement
Advertise with NZME.

Many of the measures were not being followed and members also said glove change and hand washing schedules were not being followed, Unite Union said.

Additionally, it was alleged eftpos machines were not being sanitised after each use and cash was being accepted for ready-to-eat customers.

However, the union did acknowledge companies were starting to listen about how to keep their workers safe.

"Of course, it will be two weeks too late, with hundreds of thousands of customers served in clear breach of level 3 social distancing," Hehir said.

Discover more

Business

'Lifeline' for restaurants as takeaway, delivery allowed in level 3

16 Apr 01:53 AM
New Zealand

McDonalds' level 3 plans in breach of rules, union says

26 Apr 04:24 AM
New Zealand

Wendy's CEO grills fast-food rivals, McDonald's refuses to bite

30 Apr 04:59 AM
New Zealand|politics

Why are we waiting? Ardern v Bridges - pressure on to lift lockdown early, Peters enters fray

05 May 07:45 PM

"We will soon find out how much damage was done to the progress made against Covid-19 under level 4."

The lack of use of mobile phones in McDonald's workplaces had always been a health and safety consideration due to hazards like grills and cooking vats.

And the safety of staff and its customers was the number one priority for McDonald's before it reopened, spokesman Simon Kenny said.

"As with all businesses that have opened under alert level 3 we are being pragmatic and flexible, making adjustments to how we operate," he said.

"We have teams meeting several times a day and franchisees and senior staff are feeding back live from restaurants on practical learnings and best practice.

"Staff also use our PeopleSafe health and safety system to report any incidents, concerns or ideas."

Advertisement
Advertise with NZME.

Last week, the union's national director Mike Treen claimed McDonald's was not following the level 3 guidelines.

Passing food directly to customers at the drive-thru and handling cash would breach the conditions, Treen said.

Wendy's New Zealand chief executive also took offence to other fast-food companies' handing over food to customers in their drive-thrus.

Throughout the lockdown period and since reopening under level 3, McDonald's had sent over 30 briefing and information packs to franchises and restaurants as plans based on updated details, learnings and official guidance were refined.

"Further enhancements to service procedures have been implemented since reopening as analyse, listen, learn and act," Kenny said.

"This week there have been more changes with managing payments, and how food is handed to customers in drive-thru, or if a car is parked.

Advertisement
Advertise with NZME.

"We also have a staff member to oversee physical distancing, sanitation and hygiene, with hourly and per shift checklists, spot checks and liaising with staff to get real-time feedback."

Elsewhere, Unite Union also took a swipe at New Zealand's health and safety regulator WorkSafe.

This queue at McDonald's in Akoranga Dr in Northcote caused a traffic jam. Photo / Brett Phibbs
This queue at McDonald's in Akoranga Dr in Northcote caused a traffic jam. Photo / Brett Phibbs

A number of level 3 breaches had been reported to WorkSafe - with photographic evidence - by Unite Union but it was yet to hear back.

"They just don't seem to care. The message to businesses is 'do what you like because no-one is going to stop you'," Hehir said.

"This is a very dangerous message at a point in time when we have a chance of effectively containing a deadly virus."

However, a spokesperson for WorkSafe told the Herald they had contacted Unite Union last week about their concerns and offered reassurance they would investigate.

Advertisement
Advertise with NZME.

On Monday, WorkSafe inspectors carried out 80 unannounced inspections of fast food outlets across the country to review their Covid-19 compliance performance.

The visits resulted in 11 enforcement actions, centred on insufficient measures to ensure physical distancing of staff and people picking up orders, measures being in place for pickups but not followed and the sanitation of eftpos machines.

"WorkSafe intends to contact Unite Union this week to follow-up on concerns and talk through actions taken over the last week," the spokesperson said.

Save

    Share this article

Latest from New Zealand

Crime

Man, 23, turns himself in after Auckland market stabbing

22 Jun 08:53 AM
Crime

'Naughty' parolee holding woman at gunpoint left after telling off from toddler

22 Jun 08:00 AM
New Zealand

New Zealander arrested in France charged with attempted murder of political activist

22 Jun 06:37 AM

Help for those helping hardest-hit

sponsored
Advertisement
Advertise with NZME.

Latest from New Zealand

Man, 23, turns himself in after Auckland market stabbing

Man, 23, turns himself in after Auckland market stabbing

22 Jun 08:53 AM

He faces two charges of wounding with intent to cause grievous bodily harm.

'Naughty' parolee holding woman at gunpoint left after telling off from toddler

'Naughty' parolee holding woman at gunpoint left after telling off from toddler

22 Jun 08:00 AM
New Zealander arrested in France charged with attempted murder of political activist

New Zealander arrested in France charged with attempted murder of political activist

22 Jun 06:37 AM
Two critically injured after multi-vehicle crash on key Auckland road

Two critically injured after multi-vehicle crash on key Auckland road

22 Jun 05:50 AM
How a Timaru mum of three budding chefs stretched her grocery shop
sponsored

How a Timaru mum of three budding chefs stretched her grocery shop

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP