Lotu-Iiga says he is concerned about the situation and his officials are looking into how the process broke down. He says Prison Director Chris Burns will apologise to Follett, and his own officials are looking into how the process broke down.
"I expect them to implement some changes to strengthen the process as a result."
Under a policy which came into effect earlier this year, transgender people who haven't formally changed their gender on their birth certificate can apply to be placed in a prison which matches their gender identity.
The change was made due to the concerns about the safety of transgender women in men's prisons, where lawyers and advocates say trans women are facing rape and violence.
In a statement this morning, No Pride in Prisons spokeswoman Jennifer Shields said the Minister's response revealed "institutional incompetence" in the Department of Corrections.
"Jade was allowed to remain in an unsafe situation for two months longer than necessary because the Department is failing to secure the safety of its prisoners."