Wrong-number calls from confused Ticketek customers rile Christchurch woman

Jan Sione has had constant calls to her cell phone after her number was incorrectly linked to Ticketek. Photo / George Heard

A Christchurch woman is “fed up” with taking calls for Ticketek after her phone number was wrongly linked with the ticketing company.

Jan Sione started receiving calls late last year on a number that she says she has owned “for years”.

“They just asked if it was target="_self" rel="" title="https://www.nzherald.co.nz/nz/aucklands-laneway-festival-ticket-glitch-frustrates-thousands-at-western-springs/QJXKAQB7GBBLPIMHG6B2AIKIIM/">Ticketek. And then a couple of calls after that I got, ‘Oh, you must get a lot of these?’ I said I do and I’m getting fed up with them!”

Sione says she’ll receive seven or eight each day – but it can be a lot more.

“They start from 9am to 9pm.

Jan Sione says she receives about seven or eight calls every day from people trying to contact Ticketek. Photo / George Heard

“They go on if they’ve ordered tickets, can they do something else and I have to halt them in the middle of it,” says Sione.

The number appears on a Google Maps search for Ticketek Christchurch.

Sione says the confused callers are also frustrated.

“They get a bit brassed off at times. I can tell by their voice.”

She says she’s spoken to Ticketek once since the calls began.

“They said they’d put it through to the technician and they never did,” says Sione.

The Herald contacted Ticketek and Google NZ but neither have provided comment.

However, since this story was published it seems Google has taken action - as of this morning, Sione’s phone number no longer shows up in the search.

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