"I am very conscious when I travel with children, and I am the first to try and placate the children if they are being difficult. Our children were being absolutely fine. If there is anyone that needs to look at their behaviour or personal management skills, it's not my family."
Mrs Phillips admitted her 1-year-old was difficult for about a minute during the descent, but apart from that the children had not been particularly disruptive.
She was upset at subsequent implications that she was a bad parent.
Mr Chauvel said yesterday he despaired that the incident, which Mr Phillips had blogged about, had become the focus of so much media attention.
"It's a bit frustrating for somebody in my job who spends half their time trying to get the media to take seriously the fact that we might be in electricity crisis next year, which nobody is interested in. And suddenly [the media] getting all worked up about what somebody says on a blog."
He said other passengers were equally annoyed.
"I recall these kids were being very very noisy, and turning to the person I was travelling with and just saying, 'gosh I wish they would shut up'.
"It didn't seem they had been given anything to do on the flight except to sit there and screech at each other, pretty much through the whole flight.
"I certainly noticed some people in the aisle opposite me rolling their eyes and at one stage sticking their fingers in their ears as a joke."
A person on the same flight said yesterday: "I was sitting in the aisle across from Charles and I actually said to my husband that I wished the parents would tell their children to 'shut up'. They were pretty loud."