"I thought: 'That's kind of sad'.''
She acknowledged that being from Los Angeles, she lived in an earthquake zone.
Things moved more quickly there and as a result many people affected by quakes rebuilt their homes and lives again within two years.
Speaking of her experience here, she said: "I spent some time with people who still haven't received help. Their houses are filled with black mould ... and they're fearful.''
There was also a lot of frustration among residents, she said.
She called on insurance companies to "get on with this'' and for claimants to get the support and help they need.
"They have hope, but they are very tired and they are very frustrated.''