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Home / New Zealand

Ambulance failed to turn up for stroke victim

Herald on Sunday
27 Apr, 2013 05:30 PM2 mins to read

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A man who was forced to drive his mother to hospital after an ambulance didn't turn up, says she bore the brunt of a failed trial.

In February Dave Hallie called an ambulance for his 83-year-old mother, Thea, after she had a stroke. But he said the ambulance did not arrive so he had to drive her to Waitakere Hospital.

Hallie wrote a formal complaint to St John Ambulance and received a written apology from the northern regional manager Gary Salmon.

"Your mother's circumstances were coded as a sick person rather than a stroke," Salmon wrote. "This resulted in the case being allocated a lesser priority than it should have been."

The Herald on Sunday can reveal a shortage of ambulances is also likely to have contributed to the delayed response.

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At the time of the Hallies' emergency, St John was six weeks into a trial which replaced ambulances with single-crew vehicles for low-priority calls.

Salmon said the trial had not worked as planned and more ambulances were on the roads.

Dave Hallie said: "It hasn't worked, has it? And my mother was one of the ones who carried the burden of the trial so, nah, not happy about that at all."

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His sister, Miriam Carter, said the family commended St John for being honest about the error.

"You want there to be a certain element of confidence and trust and at the moment they are the only service we can turn to. They are under a lot of pressure. We do still have confidence in St John."

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