A headline act for Laneway Festival has cancelled just days before the event gets underway at Auckland's Albert Park on Monday.
In a statement, the Laneway promoters say EDM act Rufus Du Sol is no longer able to play the festival.
The band said in a statement:
"Regrettably RÜFÜS DU SOL will be unable to appear at Laneway Festival in Auckland for
reasons beyond their control.
"The band apologise to any fans this may inconvenience and
are gutted to pull out, they hope to be back in New Zealand in 2020."
Rufus Du Sol last played a show in New Zealand in March last year, and the group has played three of the past four Coachella festivals.
Ticketholders can email the festival if they have refund requests.
An official spokesperson says: "Any Ticket enquiries or refund requests please email firstname.lastname@example.org, a Laneway staff member will reply within 24 hours."
On their website, Laneway Festival state there are "no refunds for tickets except where required by the Consumer Guarantees Act 1993.
"No refunds or other compensation will be given if an advertised artist or act is changed, cancelled or the length or content of their performance is changed. "
Fans on social media expressed their disappointment about the cancellation.
On Instagram, a user requested the festival organisers provide information about refunds.
They wrote: "I'm sure there'll be plenty of people in the same boat as me. Not really keen without Rufus."
Another speculated the reason Rufus Du Sol pulled out was because of the Grammy Awards. The band are up for two awards, one for best dance recording and another for best dance/electronic album.
"Pretty disappointing considering you would have known Rufus was nominated for Grammys and kept promoting this until a week before the event!"
The Grammy Awards ceremony takes place the same day as Auckland's Laneway date, New Zealand time.
Others declared they were selling their tickets in response to the news.
It's not the only cancellation for the festival. Irish post-punk band Fontaines DC are also no longer performing, Laneway promoters say.
Their statement says: "Due to ongoing recording commitments for our new album, it is with deep regret that we are no longer going to be able to perform at Laneway Festival.
"As you know, touring is such a huge part of this band, and we do not take
"We apologise to all who were looking forward to seeing us.
"As always, we hugely appreciate your support and understanding."
Last year, U.S. pop act Billie Eilish cancelled her headlining appearance at 2019's Laneway Festival. Eilish announced she was unable to perform a month prior to the festival.
Customers who held tickets to that event were granted refunds.
The other headline acts Charli XCX and The 1975 are still playing the festival, according to the set times posted by the event.
Laneway have added Kiwi act Marlon Williams to the lineup, as well as rock band Psychedelic Porn Crumpets and electronic act Holly Herndon.