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Home / Business

Reputation expert: Labour has a 'Jacindamania' dilemma

By Dr Chris Galloway
NZ Herald·
17 Sep, 2019 06:21 AM3 mins to read

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There's a growing perception that Jacinda Ardern's star is waning. Photo / File.

There's a growing perception that Jacinda Ardern's star is waning. Photo / File.

COMMENT:

If I were a Labour Party strategist (I'm not), I'd be getting worried about the media commentary suggesting Jacindamania is waning, that the gloss is coming off the PM's undoubted charisma.

I'd be concerned because, as someone who writes about reputation and reputation risk, I know that reputations generally build up, like a sandbank, over time. It's actually rare for a reputation to be destroyed overnight.

What's more common is for things to go wrong over a period of time, a slow reputational decay. It's a bit like tooth decay. Sometimes you don't know it's there until you bite something hard and you realise something's got to be done.

In Labour's case, something does need to be done – and now.

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Reputations can take a couple of years to become embedded. Once entrenched, both good and bad reputations are hard to shift.

I understand why a friend said recently, "I quite like this Government. But they're very good on the international stage and not so good at governing here."

Read more:
• Simon Wilson: Why do organisations get things so wrong?
• Labour sexual assault claims: 'We failed' - Jacinda Ardern

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That sums up Labour's dilemma. "Proximity" is one of the values that defines what makes the news. It means we're interested in things close to us, that affect us directly.

That's why we might like it when the PM is feted on the world stage, but only to a certain extent. What we tend to care about is largely dollars-and-cents stuff. Not only, 'is enough money going into health and education?' (that's a rhetorical question), but are other things that matter getting the support they need?

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Fundamentally, it's about our emotions. The pleasure we might take in seeing our nation's leader cutting a fine figure overseas is probably fleeting for most of us. The anger we might feel over the treatment of issues such as traditional land, sexual assault allegations, affordable housing – and the rest – is something likely to be deeper-rooted and, therefore, longer-lasting.

Not one of us will, when the election comes around, sit down and do a detailed examination of each party's policies and make a rational decision based on our analysis.
We're more likely to be swayed by what our mates are thinking – the people in our social networks, the people we not only know but also respect. Of course, the media come into it too, but often our friends' opinions trump media commentary when it comes to forming a view. Both can be important.

That's why Labour should be acting now before recent events become part of an annus horribilis at home. The individual crises and turns for the worse the party has experienced shouldn't be treated as discrete items on a public relations agenda.

Prime Minister Jacinda Ardern has faced a challenging year. Photo / File
Prime Minister Jacinda Ardern has faced a challenging year. Photo / File

Rather, they're part of a broader picture forming in the electorate's mind. Winston Churchill once said, "If I had to sum up the immediate future of democratic politics in a single word I should say 'insurance'. That is the future—insurance against dangers from abroad, insurance against dangers scarcely less grave and much more near and constant which threaten us here at home."

If New Zealand voters start to embrace the idea that their insurance cover has too many holes, Labour and its allies could have an uphill battle next time around.

As Churchill also said once: "Politics is more dangerous than war, for in war you are only killed once."

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- Dr Chris Galloway is the head of public relations at Massey University. He specialises in the areas of crisis communications and reputational risk.

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