The company is better known in New Zealand as Ticket Rocket or Ticket Direct and was put into receivership at the end of August.
The receivers say they have been ignored by Ticket Rocket's director Matthew Davey since they had initial correspondence with him.
''...the Director has not responded to our recent requests for information, which has been disruptive to the receivership process,'' the report said.
Mr Davey is understood to have returned to Canada.
The receivers say there is $2.8 million in unsecured claims, the majority of which has come from promoters contracted with Ticket Rocket.
Ticket holders have made claims for $243,000, but receivers were still trying to find out the status of those refunds.
The receivers sent a clear warning some of the promoters and ticket holders were going to miss out on getting what was owed to them.
"While the total claims of promoters and ticket buyers are still being quantified, their claims are clearly substantially more than the funds held by Dash and the Company on appointment."
Mr Davey's company owed just short of $5 million to the Bank of New Zealand (BNZ) — considered a secured creditor.
"We understand a significant number of refunds were processed through the bank accounts, resulting in a large overdrawn balance," the receivers said.
"This was due to refunds being paid to customers for events cancelled due to Covid-19, when the ticket proceeds were not held in the Company or Dash bank accounts."
Two preferential claimants were also listed in the report as Inland Revenue (owed $354,000) and staff (owed about $25,000).
The Crusaders rugby organisation is listed as a purchase money security interest (PMSI) creditor owed $187,000.
As a PMSI creditor the Crusaders get priority over other creditors.
The receivers have worked alongside the liquidators, who were appointed last month when Fortress Information Systems Ltd was placed in liquidation in the High Court at Dunedin.
In the liquidation documents the Hurricanes rugby organisation was owed $186,149, while the Crusaders claimed $155,549.
- Otago Daily Times