"Quite frankly I'd like to see them cheaper. They should be using the scale to bring that back to their clients."
Douglas said providers always had the challenge of trying to balance shareholder demands with the desire by investors to get the most for their money.
"We know that even small changes lead to significant gains for investors."
Douglas said it was not just an issue for the ANZ but across the industry there had been little change in fee levels in recent years.
"Aside from when you have got a default provider coming into play ... it is hard to recall a KiwiSaver provider who has lowered their fees in recent years."
Morningstar's figures show the six largest KiwiSaver providers have 85 per cent of the market.
ANZ is the largest followed by the ASB, Westpac, AMP, Fisher Funds and Kiwi Wealth.