When Donna Cooper stepped into the top job at TSB bank a little over a year ago the signs were starting to emerge that everything was not right in the banking sector.

Australia's Royal Commission into misconduct in the financial services sector had begun several months earlier and some shocking stories were beginning to emerge from the Australian banking sector.

In New Zealand calls for a Royal Commission were mounting with Kiwi bank bosses called to Wellington in May 2018 by regulators the Reserve Bank and the Financial Markets Authority and asked to prove how they were different.

Not convinced

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Donna Cooper: