These customers were also more likely to be satisfied with their bank's overall performance, beating the big four Australian-owned banks, ANZ, ASB, BNZ and Westpac, Ms Chetwin said.
"Sixty-seven per cent of local bank customers were very satisfied with their bank.
"In comparison, 52 per cent of Aussie bank customers were very satisfied," she said.
Kiwis were also asked about their use of smartphone banking with 95 per cent stating they used internet banking.
Eighty-nine per cent also used branch banking while just over half used a smartphone banking app.
"While banks have put a lot of effort into marketing new technology, our survey found old-fashioned branch banking still has a place for the modern consumer," Ms Chetwin said.