Five years on, our participants were much more comfortable taking work into their own hands... literally. In managing their connections with work in the first round, interviewees spoke of 'switching it off' and 'escaping' its spell. In the second round of interviews, they spoke of managing the 'flow' of information, turning the flow up or down 'like a tap,' as one interviewee described it.
They moderated the flow of media and connections between work and non-work life more seamlessly, with much less stress than they expressed in the earlier phase of our study.
Although the 'CrackBerry' days of email obsession may be gone, myriad new work and social media have exponentially exploded in the hands of smartphone users. Other studies of knowledge workers have proven that addictive and dysfunctional behaviours are still commonly associated with mobile technologies.
In our study, however, we found that the use of smartphones is evolving relatively rapidly and that we are more or less adjusting to and making different choices when it comes to these tools that characterise our age.
The right amount and quality of information at the right time gives us unprecedented power; however, too much information and digital distraction can keep us from getting important things done. It can also keep us from connecting with those around us.
What many people want is Zen-like 'flow'...not too little and not too much connectivity. My colleagues and I call this a state of 'connective flow' in our studies of distributed work teams.
For those interested in finding a balance of connection and reflection, I recommend Will Powers' book, Hamlet's BlackBerry: Building a good life in the digital age (2010, Harper Perennial).
Darl Kolb is Professor of Connectivity at the University of Auckland Business School’s Graduate School of Management