"The most attractive thing about being a homeworker is the extra time I get to spend with my family," Meister said
Telnet managing director John Chetwynd said there had always been a challenge in the industry with getting enough skilled staff, as well as providing enough seating space to provide for large campaigns.
"Our home worker solution uses cloud-based technology that enables our staff to provide the same service experience to customers as they would if they were sitting in our contact centre... All they need is a broadband connection and a phone," he said.
Telnet's mix of clients include Sony Mobile, beauty giant L'Oreal and government department Statistics New Zealand, and some of their clients are already using home based agents successfully.
Chetwynd said the call centre industry normally uses working-from-home IT solutions that are 'clunky' and require installing specialised technology in the home - coming at a considerable cost to the company.
"Home agents open up the whole of New Zealand and potentially other countries as a source of skilled staff," he said.