NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business / Economy / Employment

Sensitivity can be workplace gold

By Helen Frances
NZ Herald·
14 Jan, 2014 04:30 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

That colleague in a quiet corner may not be the introvert you think they are.

That colleague in a quiet corner may not be the introvert you think they are.

Indeed, in terms of corporate success and wisdom, this trait is the balancing yang to brashness' gung-ho yin.

The employee who seeks the quiet zones of an open plan office may not be shy nor sulking. They could be highly sensitive and taking time out to process a lot of information most of us are unaware of. When people work to their preferences for sensory-processing sensitivity and sensation seeking, workplace productivity and well-being are likely to improve, find two experts in the field.

Dr Elaine Aron, the world authority on the trait of high sensitivity, and Janine Ramsey, HR practitioner and sensitivity style specialist, recently presented a public lecture and a half-day course in Wellington on the traits.

High sensitivity ("sensory-processing sensitivity") is an innate trait found in 15 to 20 per cent of people. It reflects a particular survival strategy - being observant before acting - and, as Aron discovered in years of research, it is different from shyness and introversion even though it may seem like these at first glance (30 per cent with the trait actually are extroverts). Sensation seeking is about how much variety and action people need.

"The two traits determine [an] optimum level for performance at work. We perform at our best when we are sufficiently stimulated but not overwhelmed," Ramsey says. "Sensitivity style underpins the way in which an individual relates to and behaves in the work environment. It's a key predictor of how a person will perceive and experience the physical environment and the behaviour of others."

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Ramsey has developed a "sensitivity style" model based on scientific research into the temperament traits of sensory processing sensitivity (SPS) and high sensation seeking (HSS). There are four types: pure high sensation seekers (HSS); highly sensitive persons (HSP); highly sensitive + high sensation seekers combining both traits; "sensible" types, who are neither HSSs nor HSPs.

"The discussions are lively as each type learns about the others, appreciates the others, sheds negative stereotypes, and develops communication skills that work with all four types," Aron says. "You can imagine how many bullying problems would be resolved without even needing to discuss them."

Sensitivity is a notion that many shy away from in Western cultures. New Zealand and Australia lag behind European, British and Scandinavian countries in appreciation of the traits, Ramsey says. A study that compared attitudes of children with the HSP trait in Shanghai and Canada found Canadian HSP children were teased and bullied more frequently than their peers. In Shanghai, they were the most popular, the best behaved and wisest among classmates.

The findings could be relevant to the workplace. Far from being weak wimps, those who are highly sensitive have strengths that can contribute depth and foresight - helping companies to make wise, rather than quick, possibly rash, decisions, says Ramsey. Sensitive people notice more internal and external information, including social and emotional cues. They process this information more slowly and deeply than others and can become overwhelmed by stimuli, needing time and space to recover. This needs to be taken into account in open plan workplaces. As they are natural problem solvers, sensitive people will think about the consequences of decisions. However, they may be seen as resisters, troublesome or non-compliant.

Advertisement
Advertise with NZME.

"It's like a football team that needs the different types of players to make the whole work. If they were all goal kickers we wouldn't do too well obviously. [Together] there is great potential for meeting the goals of their companies," Ramsay says.

She says high sensation seekers need a lot of stimulation. The rare breed with HSS and HSP are often found in the performing arts. They combine adventure seeking, curiosity and the need to investigate, with depth of processing and sensitivity.

"Sensible" types with neither of these traits (about 70 per cent of people) need above all to feel competent in their work.

"It's a matter of opening people's minds up to the fact that people do work differently and need different environments to be able to work at their best," Ramsey says. For example, KPIs (key performance interviews) that assess performance against "contributing actively in group meetings and making quick decisions" are really measuring aspects of innate personality that drive certain people to do things quite comfortably.

Discover more

Lifestyle

Fine print on work romances

11 Jan 04:30 PM
New Zealand|crime

Reform targets parents of accused

12 Jan 04:30 PM
New Zealand|politics

Ditching the heels for sneakers

13 Jan 04:30 PM
New Zealand

ACC to can training after $19m spent

14 Jan 02:31 AM

"That reflects the company's culture, and also our culture's preference for bold, expressive, quick people. It is not reflective of people with a different processing or reflective style. Peak organisational performance is achieved when all styles are represented, understood, respected and valued for the unique contributions they make."

Save

    Share this article

Latest from Employment

Premium
Opinion

Sasha Borissenko: Is gig work freedom or friction?

13 Jul 12:01 AM
Premium
TechnologyUpdated

‘Huge upheaval’: Big Govt department's tech team to be cut

11 Jul 04:00 AM
Premium
Technology

Video game sector jobs up 20.5% with tax rebate, but half of funds unclaimed

09 Jul 05:00 PM

From early mornings to easy living

sponsored
Advertisement
Advertise with NZME.

Latest from Employment

Premium
Sasha Borissenko: Is gig work freedom or friction?

Sasha Borissenko: Is gig work freedom or friction?

13 Jul 12:01 AM

OPINION: The Government is already moving to tighten up who an employee is.

Premium
‘Huge upheaval’: Big Govt department's tech team to be cut

‘Huge upheaval’: Big Govt department's tech team to be cut

11 Jul 04:00 AM
Premium
Video game sector jobs up 20.5% with tax rebate, but half of funds unclaimed

Video game sector jobs up 20.5% with tax rebate, but half of funds unclaimed

09 Jul 05:00 PM
'Unrelenting': Unions tell Supreme Court Uber imposes 'intensive' control over drivers

'Unrelenting': Unions tell Supreme Court Uber imposes 'intensive' control over drivers

09 Jul 04:53 AM
Solar bat monitors uncover secrets of Auckland’s night sky
sponsored

Solar bat monitors uncover secrets of Auckland’s night sky

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP