NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business

Millions in compensation for Vector customers

Grant Bradley
By Grant Bradley
Deputy Editor - Business·NZ Herald·
26 Nov, 2015 03:09 AM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

"We think it's the right thing to do because we recognise and regret the impact on customers," said Vector chief executive Simon Mackenzie. Photo / Jason Oxenham

"We think it's the right thing to do because we recognise and regret the impact on customers," said Vector chief executive Simon Mackenzie. Photo / Jason Oxenham

Vector faces millions of dollars in $50 compensation payments to householders blacked out following a fire in a substation it shares with Transpower.

The lines company says it will pay the equivalent of a month's line charges - around $50 to residential customers and $200 to businesses - who lost power in October last year following the cable fire at the Penrose substation.

"We think it's the right thing to do because we recognise and regret the impact on customers," said Vector chief executive Simon Mackenzie.

More than 75,000 customers were affected, most had power back within 36 hours but 2000 were without power for three days.

Who's to blame?

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The government-ordered the Electricity Authority to carry out an inquiry into the cut and it found the cost to consumers was between $47 million and $72 million.

It found that Auckland lines company Vector and national grid operator Transpower, which share the substation, should have identified and managed the risks associated with having dozens of cables located in a single trench.

The Electricity Authority report and supporting material can be read here

Authority chief executive Carl Hansen said there were opportunities to avoid the fire.

Advertisement
Advertise with NZME.

"While both Transpower and Vector have good asset and risk management systems, these systems were not applied well enough at Penrose."

The inquiry concluded that while the cause of the fire was an electrical failure in an individual cable joint, the actual issue was the fact that 38 cables were located in a single trench.

"Since the security and integrity of the trench and cables were critical to maintaining a reliable electricity supply, this co-location risk should have been identified and managed," Hansen said.

The inquiry report recognises the risk grew over many years as more cables were added to the trench.

Discover more

Energy

Vector's 'insulting' compensation offer

26 Nov 04:00 PM

While it could be difficult for parties to be alert to "creeping risk"it was important that parties are sensitised to it.

In their submission to the inquiry Transpower and Vector said surveys of network companies confirmed that cable fires from joint failures were "very rare" and information on them had not been publicly available.

A specific review of Penrose site risks carried out by Transpower in 2012 did not identify the cables in the trench as a concern.

Transpower and Vector Chief Executives Alison Andrew and Simon Mackenzie said it was impossible to guarantee 100 per cent reliability in electritcity networks because of the cost of duplicating systems.

Alison Andrew said that since the incident, Transpower had undertaken a review of all of its critical sites where there may be a similar configuration of equipment as at Penrose.

It had around 169 substation sites around the country and a few of these have similar criticality to Penrose.

Advertisement
Advertise with NZME.

"Risk assessments have been undertaken at these sites and we are confident that the assets are in good operational order. We are systematically working through our other substations with our customers," she said.

Transpower may be ordered to help pay the cost of compensation which Mackenzie said "was the right thing to do".

Vector has completed key recommended actions including an inspection of all areas on its network where there are transition joints in the air (similar to those at Penrose), with mitigation works, including painting the joints with fire retardant - were largely completed.

What happened

• In the early hours of Sunday October 5, a fire was identified at the Penrose substation, resulting in a major outage in parts of Auckland.
• The fire was caused by the electrical failure of a transition cable joint
• The fire took around eight hours to extinguish and a further four hours to make safe and restore supply
• The majority of customers were reconnected that day, by 8am the next morning, 73% of customers were restored.
• Transpower and Vector appointed three independent industry experts to undertake an initial technical investigation into the cause of the fire.
• The Minister of Energy and Resources requested a ministerial inquiry into the incident to be undertaken by the Electricity Authority.
• Transpower and Vector commissioned a UK-based international technical expert in power cables to produce a report into the incident, which was provided to the Electricity Authority/Minister of Energy and Resource.
• Transpower and Vector prepared a joint investigation report into the incident which helped to inform the review undertaken by the Electricity Authority.
• The EA has accepted many of the findings and all of the recommendations in the Vector/Transpower report. The Authority has also relied on and drawn from the CCI (the international, independent cable expert) report in their inquiry.
• The independent, international cable expert has concluded that the cause of the fire was rare.

Save

    Share this article

Latest from Business

Markets with Madison

Why $73.5b DataDog is going all in on AI

19 Jun 07:47 PM
World

Trump's policies are reshaping global financial dynamics

19 Jun 07:44 PM
Premium
Media Insider

Court writer: Polkinghorne pitches his own book; TVNZ v Sky in Olympics showdown

19 Jun 06:14 PM

Audi offers a sporty spin on city driving with the A3 Sportback and S3 Sportback

sponsored
Advertisement
Advertise with NZME.

Latest from Business

Why $73.5b DataDog is going all in on AI

Why $73.5b DataDog is going all in on AI

19 Jun 07:47 PM

Hear from four of the company's executives in this episode of Markets with Madison.

Trump's policies are reshaping global financial dynamics

Trump's policies are reshaping global financial dynamics

19 Jun 07:44 PM
Premium
Court writer: Polkinghorne pitches his own book; TVNZ v Sky in Olympics showdown

Court writer: Polkinghorne pitches his own book; TVNZ v Sky in Olympics showdown

19 Jun 06:14 PM
Trump gives TikTok 90 more days to find buyer, again delayed ban

Trump gives TikTok 90 more days to find buyer, again delayed ban

19 Jun 05:53 PM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP