NZ Herald
  • Home
  • Latest news
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather forecasts

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Budget 2025
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
    • Cooking the Books
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • What the Actual
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business / Small Business

Low consumer confidence is the biggest factor impacting New Zealand's credit landscape - survey

Rahul Bhattarai
By Rahul Bhattarai
Multimedia business journalist - NZ Herald·NZ Herald·
6 Apr, 2022 05:00 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

New data shows consumer confidence is the biggest factor impacting New Zealand's credit landscape. Photo / 123rf

New data shows consumer confidence is the biggest factor impacting New Zealand's credit landscape. Photo / 123rf

New data shows consumer confidence is the biggest factor impacting New Zealand's credit landscape, with signs pointing towards an overall decline in demand and lending conversions.

Figures for March from credit bureau Centrix showed that Kiwis are starting to spend less due to a number of factors, including uncertainty caused by Omicron, the retreating housing market, increasing mortgage rates and rising inflation.

The company's managing director Keith McLaughlin said: "The hardships facing Kiwi consumers are beginning to become apparent as well, with arrears on personal loans
increasing to 7.8 per cent in February – the highest level recorded since March 2020.

"Despite this, home loan arrears have been steadily improving, offering a glimpse into where Kiwi financial priorities are," he said.

He said company closures were down by 35 per cent this quarter as business owners continue to adapt their business models to operating with Covid-19.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

"And business credit scores are slightly up, increasing by three points to 764 in March.

"The specific flow-on effect of consumer credit trends is seen in the retail business sector, where defaults were up 19 per cent in March as business owners struggled to balance an impacted cashflow with the looming threat of Omicron potentially forcing employees into self-isolation.

"March represents the rising peak of Omicron, with these impacts expected to ripple into April," he said.

Advertisement
Advertise with NZME.

CCCFA restrictions remain a factor for lending conversions in February

The same report showed that since the Credit Contract and Consumer Finance Act (CCCFA) changes came into effect in December, conversion rates have dropped for all major loan types.

"Lenders appear to have rejected 5 per cent of new applicants who would have qualified in November. The hardest hit are credit card applications, which have seen the sharpest drop in approvals in the last three months. Furthermore, new lending across consumer loans was down 26 per cent year-on-year as conversion rates and decreased approval numbers continue to impact lending across the board."

Consumer confidence continues to be impacted

Demand for consumer credit remains down year-on-year, down 9 per cent in March 2022.

Omicron and inflation pressures appear to have hit consumer confidence, with many Kiwis uncertain about the future and self-imposed isolation, including work from home, have resulted in a reduction in foot traffic in main city centres.

"The Buy Now Pay Later (BNPL) sector and bank lending are the hardest hit, while auto finance continues to perform well – reporting similar levels of demand year-on-year.

"Mortgage applications are down 19 per cent year-on-year. Falling house prices combined with lower sales, rising listings, inflation pressures, rate hikes and new lending restrictions appear to be the key drivers of this demand decline."

Successful mortgage lending down year-on-year in February

The value of new mortgage lending was down by 23 per cent in February compared to the same period last year.

Advertisement
Advertise with NZME.

"There has been a significant drop in new mortgage lending since the beginning of the year, as several market influences have impacted lending across the board.

"The proportion of home loans with missed payments held flat at 1.04 per cent in February, but down from the 1.22 per cent recorded in February 2021," the report showed.

Buy Now Pay Later account numbers remain high

"There are over 587,000 New Zealanders who are active BNPL users (as reported in CCR). Half (50 per cent) of all active credit consumers aged under 30 years old use BNPL, while the average age of a BNPL customer is 35 years old.

"Furthermore, 7.7 per cent of BNPL customer accounts are currently past due, which are similar levels we see with unsecured personal loans and down from an 8.7 per cent high in 2020."

Business credit demand continues to decline

Advertisement
Advertise with NZME.

Comparing year-on-year trends, business credit demand was down by 5 per cent in March this year with impacts in retail trade an hospitality driving these changes.

Retailers are one of the hardest hit sectors at present, with credit defaults up 19 per cent on the same period last year due to falling consumer confidence.

"Furthermore, hospitality and tourism continue to suffer from ongoing restrictions and consumer uncertainty impacting bookings and spending, with credit defaults of 9 per cent and 12 per cent respectively recorded in March. Supply chain issues continue to impact the construction sector, with rising prices and skilled labour shortages also impacting the sector."

Save

    Share this article

Latest from Small Business

Premium
Property

From Ikea to Kmart: The biggest building projects taking shape in Auckland

20 May 05:00 PM
Premium
Small Business

Small Business: Salt, surf and saving the ocean with Gypsea Sol

18 May 05:00 PM
Premium
Retail

NZ fishing rod pioneer returns with innovative tech for new venture

16 May 12:00 PM

The Hire A Hubby hero turning handyman stereotypes on their head

sponsored
Advertisement
Advertise with NZME.

Latest from Small Business

Premium
From Ikea to Kmart: The biggest building projects taking shape in Auckland

From Ikea to Kmart: The biggest building projects taking shape in Auckland

20 May 05:00 PM

Huge new retail outlets opening this year and next are set to change Auckland's shops.

Premium
Small Business: Salt, surf and saving the ocean with Gypsea Sol

Small Business: Salt, surf and saving the ocean with Gypsea Sol

18 May 05:00 PM
Premium
NZ fishing rod pioneer returns with innovative tech for new venture

NZ fishing rod pioneer returns with innovative tech for new venture

16 May 12:00 PM
Premium
Gin, lavender, and life for a Lotto executive

Gin, lavender, and life for a Lotto executive

14 May 09:00 PM
Gold demand soars amid global turmoil
sponsored

Gold demand soars amid global turmoil

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • What the Actual
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven CarGuide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP