India’s biggest airline, IndiGo, says operations ‘back to normal’

Labourers work atop an under-construction building as an IndiGo Airlines aircraft prepares to land at Kempegowda International Airport in Bengaluru on December 9, 2025. Photo / Idrees Mohammed, AFP

India’s biggest airline, IndiGo, says its operations had stabilised after it cancelled thousands of flights, triggering days of airport chaos last week.

“Our on-time performance is... back to normal levels,” IndiGo said on Tuesday (local time). The airline said it was operating more than 1800 flights on Tuesday, and planned to “fly nearly 1900 flights” on Wednesday.

But India’s civil aviation regulator told the company to cut its planned flights by 10% as it had “not demonstrated an ability to operate these schedules efficiently”.

A previous order called for a 5% reduction.

Civil Aviation Minister Ram Mohan Naidu said it was “necessary to curtail the overall IndiGo routes, which will help in stabilising the airline’s operations and lead to reduced cancellations”.

Airports across India were thrown into disarray last week, with the private carrier admitting “misjudgment and planning gaps” in adapting to a new pilot rest policy which has since been suspended.

The operational meltdown came even though IndiGo had two years to prepare for the new rules, which came into effect last month with the aim of giving pilots more rest periods to enhance passenger safety.

Naidu last week said the flight duty time limitations rules had “been placed in abeyance”.

The minister told Parliament on Tuesday that a “detailed enforcement investigation” into the disruption had begun.

“No airline, however large, will be permitted to cause such hardship to passengers through planning failures, non-compliance or non-adherence to statutory provisions,” Naidu said.

“Safety in civil aviation is completely non-negotiable.”

The crisis is one of the biggest challenges faced by IndiGo, a no-frills airline which has built its reputation on punctuality.

India is one of the world’s fastest-growing aviation markets, hitting 500,000 daily flyers last month for the first time.

-Agence France-Presse