NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Business / Companies / Airlines

More than a seat - How airlines rake it in from extras

Grant Bradley
By Grant Bradley
Deputy Editor - Business·NZ Herald·
15 Sep, 2014 02:45 AM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

It's more than just a seat on the plane the airlines earn money from. So-called 'ancillary revenue' has soared 1200 per cent in seven years. Photo / Thinkstock

It's more than just a seat on the plane the airlines earn money from. So-called 'ancillary revenue' has soared 1200 per cent in seven years. Photo / Thinkstock

Ancillary revenue on top of airline ticket prices has soared by 1200 per cent in the last seven years to just on US$16 (NZ19.65) per passenger among airlines surveyed. That's more than double the global average of profit per passenger.

Consultancy IdeaWorks measured extra fees raked in by 59 airlines and found they had increased from US$2.45b in 2007 to $31.5b (NZ$36.6b) last year.

Across the industry last year airlines made just US$6 of profit per passenger, according to International Air Transport Association figures.

Fees range from bag fees to meals to seats with extra leg rooms and revenue gained through frequent flier schemes.

The survey in the 2014 CarTrawler Yearbook of Ancillary Revenue examined financial filings by 114 airlines around the world and found 59 of them disclose ancillary revenue.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Air New Zealand is among those airlines that don't but has ramped up extra charges in the past few years. On its website the airline lists optional charges for services including bags, seat select, fare hold, upgrades, Skycouch, twin seat, food and pre-booked inflight medical oxygen.

"As airlines search for every penny, peso, and pound, the a la carte methods used by global and low cost carriers are beginning to converge," the yearbook says.

The study finds Qantas is the most successful in loyalty marketing with approximately 80 per cent of its ancillary revenue associated with its loyalty business unit. The airline makes a point of emphasising bags, food, and drinks are included in its basic fares.

Advertisement
Advertise with NZME.

United Airlines tops the table in overall ancillary revenue of US$5.7 billion, followed by Delta and American Airlines. Qantas is ranked ninth with $1.27b of ancillary revenue.

Low cost carriers are far more dependent on charging for extras with Florida-based ultra-low cost carrier Spirit topping the table of ancillary revenue as a percentage of total revenue. More than a third of revenue comes from extras. In this region TigerAir makes 23 per cent out of ancillary charges, Jetstar 20 per cent and AirAsiaX 19.6 per cent.

Per passenger, British airline Jet2.com made the most per passenger - US$55 and through its frequent flier programme, Qantas made $45 per passenger.

The yearbook cites case studies including Hawaiian Airlines making $6.6 million from the sale of preferred seating last year and US airline Soutthwest making $195 million during 2013 from its EarlyBird check-in feature which provides earlier boarding and better access to overhead carry-on space.

Discover more

Airlines

New Airbus arrives in NZ

05 Aug 05:30 PM
Airlines

A350 v Dreamliner: How they stack up

06 Aug 03:36 AM
New Zealand

Air NZ: 'Valuable lessons learned'

06 Aug 05:56 AM
Airlines

Air NZ needs better plans, says critic

06 Aug 05:00 PM

Estimates of all airlines last year - including those not included in the survey put the ancillary revenue figure at at least US$36 billion.

Read the full IdeaWorks report here:

Extra revenue earners include:

Frequent flier programmes:

The frequent flier category largely consists of the sale of miles or points to program partners such as hotel chains and car rental companies, co-branded credit cards, online malls, retailers, and communication services. Sales of

miles or points made directly to program members also qualify.

A la carte features:

Advertisement
Advertise with NZME.

These represent the items on the ancillary revenue menu and consist of the amenities consumers can add to their air travel experience. The

list continues to grow and the following are typical activities: 1) onboard sales of food and beverages, 2) checking of baggage and excess baggage, 3) assigned seats or better seats such as exit rows, 4) call center support for reservations, 5) fees charged for purchases made with credit

or debit cards, 6) priority check - in and screening, 7) early boarding benefits, 8) onboard entertainment systems, and 9) wireless internet access.

Commission-based products:

Ancillary revenue activities also include the commissions earned by airlines on the sale of hotel accommodations, car rentals and travel insurance. The commission - based category primarily involves the airline's website, but it can include the sale of duty - free and consumer products onboard aircraft.

Advertising sold by the airline.

Advertisement
Advertise with NZME.

This category includes any advertising initiative linked to passenger travel. The following are typical activities: 1) revenue generated from the

inflight magazine, 2) advertising messages sold in or on aircraft, loading bridges, gate areas, and airport lounges, and 3) fee - based placement of consumer products and samples.

Save

    Share this article

Latest from Airlines

Airlines

Israel to begin bringing back citizens stranded abroad

18 Jun 01:39 AM
Business|companies

Vietjet orders 100 Airbus A321neo planes

18 Jun 12:26 AM
Premium
Airlines

Pilot group to honour Erebus legacy with safety award

17 Jun 07:00 AM

Jono and Ben brew up a tea-fuelled adventure in Sri Lanka

sponsored
Advertisement
Advertise with NZME.

Latest from Airlines

 Israel to begin bringing back citizens stranded abroad

Israel to begin bringing back citizens stranded abroad

18 Jun 01:39 AM

All of Israel’s commercial aircraft were sent outside of the country.

Vietjet orders 100 Airbus A321neo planes

Vietjet orders 100 Airbus A321neo planes

18 Jun 12:26 AM
Premium
Pilot group to honour Erebus legacy with safety award

Pilot group to honour Erebus legacy with safety award

17 Jun 07:00 AM
Airbus touts plane orders, Boeing focused on Air India crash probe at air show

Airbus touts plane orders, Boeing focused on Air India crash probe at air show

17 Jun 03:23 AM
Help for those helping hardest-hit
sponsored

Help for those helping hardest-hit

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP