Banking for elderly to be made easier

Elderly and disabled people will have better access to banking services thanks to a new set of guidelines, the Bankers' Association says .

The voluntary guidelines recommend initiatives such as low teller counters, user-friendly ATMs, better wheelchair access, user-friendly layouts, and training staff to identify financial abuse.

The guidelines also recommend providing information in a range of formats, including large print, Braille, audio and DVD.

The guidelines were developed by the Bankers' Association in consultation with the Human Rights Commission, bank staff, and organisations representing older and disabled people.

They will be reviewed in three years.

- NZPA