NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
    • The Great NZ Road Trip
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • Deloitte Fast 50
    • Generate wealth weekly
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In

Advertisement
Advertise with NZME.
Home / Business / Companies / Airlines

Air New Zealand v Jetstar: On time reliability revealed, the route where cancellations are worst

Grant Bradley
By Grant Bradley
Deputy Editor - Business·NZ Herald·
10 Nov, 2024 08:44 PM3 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save
    Share this article
New figures compare airlines on routes where there is competition. Photo / NZME

New figures compare airlines on routes where there is competition. Photo / NZME

Air New Zealand and Jetstar’s reliability improved coming into spring but around 20% of flights still ran late and dozens of flights were cancelled.

For September 2024, on-time performance for all routes was 79.7% for on-time departures and 81.7% for on-time arrivals, according to information released by the Ministry of Transport.

By airline, Air New Zealand recorded 80.4% for on-time departures (within 15 minutes of schedule) in September, and Jetstar 78.0%.

For on-time arrivals in September, Air New Zealand recorded 82.1% and Jetstar recorded 80.6%.

Air New Zealand’s September 2024 cancellation rate was 1.4%, more than twice that of Jetstar’s was 0.6%.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

The ministry is comparing the two airlines where they compete directly - on main trunk jet routes. Air New Zealand’s regional network is not reported in the monthly figures that are supplied by the airlines.

Between both airlines, the cancellation rate for the month was 1.2% (with 44 flights cancelled) with one route almost three times that.

Cancellations were highest on the Dunedin-Auckland route, with 3.4% of services cancelled (4 flights cancelled).

Advertisement
Advertise with NZME.

Jetstar reported that bad weather, typical of September, had an impact on on-time performance, especially high winds, showers and low visibility. Airport congestion affected performance in Queenstown.

Adverse weather conditions, including high winds, lightning, and storms, impacted Air New Zealand’s domestic jet performance in September.

Dunedin in particular experienced winds exceeding normal operational limits, heavily affecting on-time performance for this sector.

Air New Zealand operated about 80% of the 3568 flights that took off.

Wellington to Queenstown was the route with the highest on-time performance in September, for both on-time departures (93.1%) and on-time arrivals (91.7%).

Auckland-Queenstown was second for on-time departures (85.7%) and Queenstown-Wellington second for on time arrivals (86.1%).

The ministry in October released the first set of figures in the series, which brings New Zealand into line with airline reporting in other countries.

For August both airlines recorded a 78.5% on-time arrivals and 76.5% on-time departures.

The cancellation rate was 1.4%.

For August, OTP over all routes by the two airlines was 81.3% for on-time arrivals and 80% for on-time departures. The cancellation rate was 1.6%.

Advertisement
Advertise with NZME.

Air NZ recorded 78% for on-time departures in July and 83% in August.

Jetstar’s on-time departures were 72.5% in July and 72% in August.

For on-time arrivals, Air NZ recorded 80.2% in July and 83.8% in August while Jetstar recorded 74% in July and 74.7% in August.

Air NZ’s cancellation rate was 1.5% in July and 1.6% in August. Jetstar’s cancellation rate was 1% in July and 1.4% in August.

Both Jetstar and Air New Zealand use Aircraft Communication Addressing and Reporting System (ACARS) to electronically measure on time performance (OTP).

After collection of initial data, aggregate reports are subject to internal audit by participating airlines prior to publication.

Advertisement
Advertise with NZME.

The ministry has only included routes where there is more than one airline operating on that route. There were 12 routes that met this definition in September.

“We are looking to extend the scope of future reports, to cover regional and international routes,” the ministry says.

Grant Bradley has been working at the Herald since 1993. He is the Business Herald’s deputy editor and covers aviation and tourism.

Save
    Share this article

Latest from Airlines

Premium
Airlines

New drug and alcohol rules for aviation: Tester says more opiates being abused

Premium
Business

Amazon construction freeze? PM at tech giant's launch but massive Auckland site sits abandoned

Airlines

Jetstar fined $2.25m for misleading customers about compensation


Sponsored

NZ’s convenience icon turns 35

Advertisement
Advertise with NZME.

Latest from Airlines

Premium
Premium
New drug and alcohol rules for aviation: Tester says more opiates being abused
Airlines

New drug and alcohol rules for aviation: Tester says more opiates being abused

More companies will need to have drug and alcohol testing policies.

03 Sep 02:00 AM
Premium
Premium
Amazon construction freeze? PM at tech giant's launch but massive Auckland site sits abandoned
Business

Amazon construction freeze? PM at tech giant's launch but massive Auckland site sits abandoned

01 Sep 10:00 PM
Jetstar fined $2.25m for misleading customers about compensation
Airlines

Jetstar fined $2.25m for misleading customers about compensation

31 Aug 09:39 PM


NZ’s convenience icon turns 35
Sponsored

NZ’s convenience icon turns 35

02 Sep 09:23 PM
NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP