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Home / World

US McDonalds employee shoots drive-through customer over slow service complaints

NZ Herald
19 Oct, 2025 03:02 AM2 mins to read

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McDonald's employee Yoan Soto shot a customer after getting into an altercation about service delays. Photo / Polk County Sheriff's Office.

McDonald's employee Yoan Soto shot a customer after getting into an altercation about service delays. Photo / Polk County Sheriff's Office.

A McDonalds employee shot a customer complaining about the slow service of the Florida store’s drive-through.

According to People, Juan Soto shot 19-year-old Peter Story at around 3am on October 12 after the pair got into an altercation about the long wait for food.

Soto informed Story and his friend Nicholas Jones, 18, that the fast-food restaurant was currently “overwhelmed” with online orders as they arrived in the drive-through.

The pair allegedly became agitated by the delays and entered the McDonalds, where they began to threaten to beat Soto when he finished work.

Polk County Sheriff Grady Judd detailed the incident in a video release posted to Instagram.

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A post shared by Polk County Sheriff's Office (@polksheriff)

“They threatened to attack the man who just told them, ‘we’re busy, we can’t take any more orders,’ and he did that because the [employee] told him to”, Judd said.

Story and Jones then implied they had a gun, prompting Soto to recover his own weapon from the back of the McDonalds.

The gun fired as a struggle ensued between the trio, leaving Story with a bullet graze on his neck.

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Soto left the scene after picking up the shell casings, according to Fox 13.

“They created a well-found fear in him and the store [employee]. It was just a McMess, but we’ll sort it out because we are McGood at investigating McCrime,” Judd said.

“It’s a blessing that it was a very minor wound, but you know what? When you start shooting McGuns, you get people’s McAttention.”

Commenters enjoyed Judd’s humorous take on the incident, one writing “love the sheriff, his briefing was McAmazing!!!!”

Others urged the authorities not to “throw the Mcbook” at Soto, who had been charged with tampering physical evidence.

Story and Jones are also facing three charges in relation to the shooting - disorderly conduct, trespassing, and failing to leave after a warning.

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