One witness described hearing a "big bang" as one of the carts rounded a bend on the upper level of the track.
There were seven people trapped in the lower cart and six in the upper cart.
The riders stranded in the lower section were freed around 2.30pm (AEST), the Queensland Ambulance Service said.
There were no reports of any injuries.
The Queensland Fire and Emergency Service sent eight vehicles, including an aerial appliance and two vehicles from Brisbane, to rescue the riders.
Witnesses began posting about the incident on social media despite being discouraged from taking photos.
One witness, who was just about to join the ride's queue, described the incident as her "worst fear come to life".
Warner Bros Movie world said a team of engineers and technicians will assess the ride once all guests are freed.
-AAP