"I'm trying to stay calm, but why did my Pokemon Go reset and I lost all my levels and Pokemon?! Anyone else have this problem?," another said.
One gamer was apparently moved to tears.
"My Pokemon go app was reset and I lost everything, I was level 14 and I had just caught charmander today. *actually crying*"
One user claimed it was possible to regather progress by using a different login on the game.
The new update allegedly promises to improve a number of glitches in playing mode, and also includes a number of warnings, discouraging people from using the app while driving, and from illegally trespassing in order to catch the creatures.
The Pokemon game was released on July 6 this year, and has since attracted as many as 9.5 million daily user around the world.