Jetstars swaps luggage of travellers flying to Cairns and Darwin

Passengers returning from Bali had their luggage sent to the wrong destination. Photo / 123RF

By Dana McCauley

Jetstar passengers returning from Bali have been left without their bags after a mix-up between two planes.

Livid holiday-makers have taken to Facebook to vent their fury over misplaced luggage after the budget airline swapped luggage destined for Darwin with that of passengers on their way to Cairns.

Jetstar confirmed to Daily Mail Australia that "a number of bags" had been place on the wrong flight.

"We apologise to customers for a delay in receiving their baggage, after a number of bags were sent to the incorrect location from Denpasar this morning," a Jetstar spokesperson said on Friday.

"Most bags have been delivered to customers via courier this afternoon and the rest will be sent tomorrow on a morning flight. We are looking into how this occurred."

Meanwhile, travellers caught up in Sydney's windstorm on Friday, which caused a string of delayed and cancelled outbound flights, expressed their frustration at being unable to secure replacement tickets that would enable them to catch their connecting flights.

One would-be traveller reportedly slept at the airport after his flight was cancelled, only to miss his replacement flight on Saturday morning.

His mother took to Facebook to complain that no one thought to "give him a heads up this morning as the plane was boarding".

"My son was trying to get home to Melbourne as he leaves on DEPLOYMENT next week for 9 months and wanted to see his wife!" she wrote.

A Jetstar representative responded, saying while cancelled flights would not be refunded the airline had offered her son a voucher.

"Unfortunately, we do occasionally have delays or cancellations because of our strict safety standards and situations outside of our control such as weather conditions," Jetstar wrote.

"While I understand the inconvenience this may cause at times, there is no compromise on safety."

The company rep went on to say that seats on recovery flights were limited and that the airline was working to help "the large number of people impacted".