He said one woman in front of him rose a metre in the air because she wasn't wearing a seat belt. He grabbed her to hold her to the seat.
He also said he'd overheard that "a wild weather pocket caused a downdraft" that caused the plane to "fall 3000-4000ft (900m-1200m) in one shot."
Rhonda Lynam, from California, told MailOnline that she thought she was going to die.
"While we were bouncing around for half an hour, it seemed to get worse outside. It was bad. The lights went out in the cabin," she said. "Then it was like - boom! It was dropping 25, 50 storeys, like an out of control elevator."
Ms Lynam shared a picture on Twitter of her mother in a neck brace getting a hug from a hospital worker after being treated.
He also said he'd overheard that "a wild weather pocket caused a downdraft" that caused the plane to "fall 3000-4000ft (900m-1200m) in one shot."
Rhonda Lynam, from California, told MailOnline that she thought she was going to die.
"While we were bouncing around for half an hour, it seemed to get worse outside. It was bad. The lights went out in the cabin," she said. "Then it was like - boom! It was dropping 25, 50 storeys, like an out of control elevator."
Ms Lynam shared a picture on Twitter of her mother in a neck brace getting a hug from a hospital worker after being treated.