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Home / World

Get to the back - and be the first one served

Daily Telegraph UK
10 Sep, 2015 05:00 PM2 mins to read

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Illustration / Rod Emmerson

Illustration / Rod Emmerson

The way we queue might be all wrong. It could be that - as the Bible says - the last should indeed be the first.

That's what two Danish academics conclude in a paper they call "The curse of the first-in-first-out queue discipline".

Economists Trine Tornoe Platz and Lars Peter Osterdal say the best method of serving a queue is to serve the last person first.

This is because the first-in-first-out system encourages people to join the queue early, causing a backlog of people and increasing everyone's waiting time.

If the last person were served first, there would be no incentive to get there early.

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In worst-case scenarios - the queue for big-game tickets, teens queueing for a pair of hot fashion shoes - people turn up really early, causing a bottleneck and a complete break in movement.

This results in the longest possible wait time for everyone.

Serving the latest person first encourages people to come at a slower rate, the researchers say, reducing the amount of time spent in line and therefore ensuring pretty much everyone who turns up is served immediately.

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Some may argue that this is unfair, and that sometimes fairness should come before efficiency - people shouldn't be rewarded for being late.

But the findings could revolutionise our lives - we apparently spend six months of our lives in queues - and make trips to theme parks and crowded lunch venues less stressful.

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