Two women, aged 22 and 23, were taken to hospital with broken legs.
Three men were also taken to hospital, including a 33-year-old with a suspected broken arm and a 60-year-old with broken ribs and internal bleeding.
Mr Collins said at this point he could only speculate that they climbed a fence to get access to the ride.
NSW police and Work Cover are investigating exactly what happened.
Mr Collins said it sends a pretty clear message about safety and why people should not try to go on rides without trained operators.
"Like any theme park or any carnival anywhere in the world, you can't climb over perimeter fences, you can't access rides when they're closed. That's the problem here."
-AAP