"They had to bring [the plane] back to the gate, because our 2 year old daughter would not 'comply' and keep her mask on," wrote Orban.
Having been on their way to visit family in New Jersey and New York, the Orbans said their Christmas plans had been cancelled by the incident.
Eliz Orban was adamant that United was in the wrong, pointing out that the World Health Organisation recommended that children under five should be exempt from face mask compliance. The guidelines which were shaped by expert opinion on "childhood developmental milestones" recognised that mask compliance for younger children may not be easy.
However, there are conflicting guidelines for travellers in the US, with the CDC advising that it should be up to parents of guardians of children 2 and over to make sure masks are worn properly.
Eventually it is up to United to define their mask compliance policy, and their staff to enforce it.
The airline issued a statement after the incident saying : "The health and safety of our employees and customers is our highest priority, which is why we have a multi-layered set of policies, including mandating that everyone onboard two and older wears a mask.
"These procedures are not only backed by guidance from the CDC and our partners at the Cleveland Clinic, but they're also consistent across every major airline."
The statement did not address whether the Orbans would be banned from United services.
To add insult to injury the family's luggage remained on the aircraft and they were asked to return to the airport the following day to recollect it – a two-hour trip from their home.
The airline said it had refunded tickets and returned belongings. United said it would open an investigation into the incident.
