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Home / Travel

United Airlines will board window seat economy passengers first

NZ Herald
22 Oct, 2023 12:33 AM2 mins to read

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One major airline believes it has the solution to lengthy plane boarding times. Photo / Getty Images

One major airline believes it has the solution to lengthy plane boarding times. Photo / Getty Images

Any flyer knows the pain that comes with waiting for everyone to take their seat on an aircraft. One major airline believes it has the solution.

News.com.au has reported that from next week, United Airlines economy passengers will be asked to board an aircraft based on their seating spot, with passengers in window seats being asked to board first.

It’s a move created in the hope of taking up to two minutes off the total boarding time, and follows a method called ‘Wilma’ - window, middle and aisle.

The news outlet reported the big change will include leniency for passengers travelling in a group or as a family on one booking, who will be allowed to board together.

United Airlines is making changes to the way passengers board its planes.
United Airlines is making changes to the way passengers board its planes.
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It will also only be implemented for economy passengers - business-class and first-class passengers will not board in a manner any different from how they do now. Travellers with disabilities, unaccompanied minors and active-duty military personnel will not see any changes either.

The method is not new for the carrier - it reportedly used it up until 2017 and only changed it when it introduced a new basic economy seating procedure, obtaining a computer system that only supported a structure of five-group boarding.

Speaking to the New York Post, a spokesperson for the airline said it is reintroducing Wilma as it is using new technology which helps to separate passengers into more than five groups while boarding.

The news outlet reported the change may not seem like a lot, but it can make a large difference when it comes to flights being early, late or on time and could save the airline penalties.

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United Airlines will make the change on domestic flights and some international flights from October 26.

It comes after the airline announced it will be adding more flights between various locations this year, which will see an increase of flights between the US, New Zealand and Australia.

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