Food and drink: Complimentary water, tea/coffee, a Tim Tam biscuit, and a mint lolly.
The toilets: There's one toilet located near the front of the cabin.
Luggage: Passengers get a 23kg baggage allowance.
The airport experience: Easy check-in at Kāpiti Coast Airport terminal, which is bright, modern and chilled out. Good cafe. No stress. Simple check-in at busy Auckland Airport for the return journey, too.
The bottomline: A friendly, reliable and cost-effective service.