A Southwest airline employee has been called a guardian angel. Photo / 123RF
A Southwest airline employee has been called a guardian angel. Photo / 123RF
A Southwest airline employee has been called a guardian angel after her ultimate gesture to a sick passenger.
Sarah Rowan, 27, was manning the customer call centre of Southwest's Pittsburgh office when she received a distressed call in the evening from a passenger who had lost their luggage.
Stacy Hurt,46, had just arrived back home in Pittsburgh from Nashville. However, her luggage. which contained vital medication she needed in it for her chemotherapy, hadn't.
Ms Hurt, who is battling Stage 4 colon cancer, had to change to a direct flight in order to make it home in time for her monthly chemotherapy appointment the next morning, according to ABC News. But her luggage remained on her previously booked connecting flight, which was rerouted back to Nashville due to mechanical issues.
"I said, 'I need that luggage. It has a lot of items I need for chemotherapy tomorrow.'"
Packed away inside the bag was medication Ms Hurt takes to ease the side effects of chemotherapy.
Ms Rowan assured Ms Hurt she would track down her luggage and when it eventually arrived at Pittsburgh International Airport around 2am, she knew it had missed the last courier and would likely not get to Ms Hurt before her appointment at 9am.
