“The flight was initially delayed as a result of heavy snow fall which closed the only bridge connecting Kansai International Airport to mainland Osaka, preventing our crew getting to the airport,” they said.
The passengers took to social media to vent their outrage as the hours ticked on without answers.
“Stuck at Kansai airport overnight cause Jetstar,” one Twitter user posted.
“Was actually so feral, and it’s left us trapped in Kansai Airport cause we were delayed so long.”
“24 hours at #Osaka airport and counting,” another passenger posted to Instagram alongside a photo of hundreds of people strewn over the terminal gate furniture.
Passengers slept on the floor and on the uncomfortable airport chairs and were left starving after the airport restaurants had closed for the night.
Finally at 4am the following morning, muesli bars, food vouchers and blankets were handed out to the passengers.
“All we have been given is a blanket, one ten dollar voucher and some water,” the Twitter user wrote.
“No meals, convenience store completely sold out.
“We’re cold, tired and starving. We cannot leave and we need help.”
The bridge to the airport has since reopened however a problem with the aircraft’s PA system caused a further delay.
“We will always put safety before schedule,” the Jetstar spokesperson said.
Passengers have been given the option to stay in a hotel as well as cover the cost of meals and transport to and from the airport.
“We’re very sorry for the delays to this flight,” the spokesperson said.
“We appreciate it’s been a frustrating experience while we worked to get customers on their way as quickly as possible.”
The flight is due to board at 10am local time and will land in Cairns later this evening.
