NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Travel

Dos and don’ts of duty-free: Can airports ask for items back?

Thomas Bywater
By Thomas Bywater
Writer and Multimedia Producer·NZ Herald·
13 Nov, 2022 09:04 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Video: Cierra Mistt; Instagram

Duty-free shopping is one of the many perks of international travel. The tax free loop of shops on your way to the gate is seen by many as a chance to bulk buy luxuries and last-minute presents. But have you ever considered you might be asked to give your 50 cigarettes and demi bottle of Bourbon back? Jetstar passengers were miffed after a last-minute cancellation of their service from Auckland to Sydney yesterday, when customs staff said they would have to give back their purchases.

Having been disembarked without another service to board, each traveller was asked to return their duty-free shopping before they could leave the airport.

A spokesperson for the airline said passengers were notified of the cancellation due to "crew illness" and were booked onto the next available flight the following morning.

"No airline wants to see customers disrupted and we do everything we can to avoid delays and cancellations."

While they were welcome to buy items once back airside, they could not take them away.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.
Duty-free isn't a free for all: You could be asked to return duty free or pay tariffs if you're not leaving the country. Photo / Alexandre Debieve, Unsplash
Duty-free isn't a free for all: You could be asked to return duty free or pay tariffs if you're not leaving the country. Photo / Alexandre Debieve, Unsplash

Tax-exempt shopping isn't a discount outlet for luxury goods. It is a legal recognition of ports and airports as international territory. While that means you don't have to pay GST on your tobacco, there are very strict rules on who can buy goods 'duty free' and limits.

Before you get in trouble for smuggling Toblerone, here are the oddities of buying duty free.

Can crew and airport workers buy duty free?

Any international passenger departing or entering New Zealand is entitled to a concession on tax for duty free. Domestic travellers are not entitled to allowances, even if they are sharing the same terminal as international flights. To make sure, cashiers at duty free will normally ask to see your ticket. If you are working 'airside' in the airport you aren't entitled to a duty-free allowance. That's not a work perk. Cabin crew and pilots on international services are - in most cases - entitled to duty free. However, that largely depends on their port of departure and arrival and whether they normally live in New Zealand. Crew domiciled in New Zealand must fill in a declaration and summary of their possessions including duty free on arrival. International destinations such as the US have a much stricter allowance on those arriving "as on-duty employees of vessels, vehicles, or aircraft engaged in international traffic". Flight crew arriving in the States are only entitled to US$200 of duty-free goods, versus US$800 for passenger allowance. They can however bring 2kg of tobacco - providing it is "intended for personal use".

Advertisement
Advertise with NZME.

On arrival back in New Zealand they are entitled to the same allowance of 50 cigarettes or 50 grams tobacco as everyone else.

Duty free isn't a discount sale for luxury items. Photo / William Hook, Unsplash
Duty free isn't a discount sale for luxury items. Photo / William Hook, Unsplash

Can you buy duty free for other people

"Forget the postcard, bring us back 50 cigarettes."

It's a common request from friends and family who treat your overseas travel as a low-tax shopping errand. But, can you buy duty free for other people? The good news is you can use your personal concession of 4.5 litres of wine or beer and three bottles of spirits for "gifts". What you can't do is ask another passenger to pool your allowance, or buy tobacco or alcohol on your behalf. And, passengers under 17 don't have a duty-free allowance, so you can't use family holidays as an excuse to bulk buy. Anything over your personal allowance or $700 value would be liable for customs duties at the airport on arrival in New Zealand. Depending on the goods, you could end up paying up to $56.99 per bottle on excess shopping. New Zealand is fairly generous on the allowance, versus destinations like the US and Canada, which only allow up to a litre of any alcoholic beverage.

What happens if your plane is cancelled?

It’s rare that an international service is cancelled at such short notice that you are already though departures and security screening. If you have to leave back into New Zealand, you have to give it back. Sorry. However, you are entitled to get your money back. Duty free in New Zealand is still protected by the Consumer Guarantees Act 1993. You can return any goods for any reason, provided they are “unworn, unopened, unused and in its original condition”.

Save

    Share this article

Latest from Travel

Travel

From the harbour to the 'burbs, here's what's new in Sydney

16 Jun 06:00 PM
Travel

Where are the world’s best cruises? We asked a seasoned cruiser

16 Jun 06:00 PM
Travel

Disney Insider: A go to guide to the ultimate Disneyland holiday

15 Jun 07:00 AM

One pass, ten snowy adventures

sponsored
Advertisement
Advertise with NZME.

Latest from Travel

From the harbour to the 'burbs, here's what's new in Sydney

From the harbour to the 'burbs, here's what's new in Sydney

16 Jun 06:00 PM

Jenée Tibshraeny checks out Sydney's latest redevelopments.

Where are the world’s best cruises? We asked a seasoned cruiser

Where are the world’s best cruises? We asked a seasoned cruiser

16 Jun 06:00 PM
Disney Insider: A go to guide to the ultimate Disneyland holiday

Disney Insider: A go to guide to the ultimate Disneyland holiday

15 Jun 07:00 AM
What it’s like exploring Palawan in the Philippines

What it’s like exploring Palawan in the Philippines

14 Jun 08:00 PM
Your Fiordland experience, levelled up
sponsored

Your Fiordland experience, levelled up

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP