NZ Herald
  • Home
  • Latest news
  • Herald NOW
  • Video
  • New Zealand
  • Sport
  • World
  • Business
  • Entertainment
  • Podcasts
  • Quizzes
  • Opinion
  • Lifestyle
  • Travel
  • Viva
  • Weather

Subscriptions

  • Herald Premium
  • Viva Premium
  • The Listener
  • BusinessDesk

Sections

  • Latest news
  • New Zealand
    • All New Zealand
    • Crime
    • Politics
    • Education
    • Open Justice
    • Scam Update
  • Herald NOW
  • On The Up
  • World
    • All World
    • Australia
    • Asia
    • UK
    • United States
    • Middle East
    • Europe
    • Pacific
  • Business
    • All Business
    • MarketsSharesCurrencyCommoditiesStock TakesCrypto
    • Markets with Madison
    • Media Insider
    • Business analysis
    • Personal financeKiwiSaverInterest ratesTaxInvestment
    • EconomyInflationGDPOfficial cash rateEmployment
    • Small business
    • Business reportsMood of the BoardroomProject AucklandSustainable business and financeCapital markets reportAgribusiness reportInfrastructure reportDynamic business
    • Deloitte Top 200 Awards
    • CompaniesAged CareAgribusinessAirlinesBanking and financeConstructionEnergyFreight and logisticsHealthcareManufacturingMedia and MarketingRetailTelecommunicationsTourism
  • Opinion
    • All Opinion
    • Analysis
    • Editorials
    • Business analysis
    • Premium opinion
    • Letters to the editor
  • Politics
  • Sport
    • All Sport
    • OlympicsParalympics
    • RugbySuper RugbyNPCAll BlacksBlack FernsRugby sevensSchool rugby
    • CricketBlack CapsWhite Ferns
    • Racing
    • NetballSilver Ferns
    • LeagueWarriorsNRL
    • FootballWellington PhoenixAuckland FCAll WhitesFootball FernsEnglish Premier League
    • GolfNZ Open
    • MotorsportFormula 1
    • Boxing
    • UFC
    • BasketballNBABreakersTall BlacksTall Ferns
    • Tennis
    • Cycling
    • Athletics
    • SailingAmerica's CupSailGP
    • Rowing
  • Lifestyle
    • All Lifestyle
    • Viva - Food, fashion & beauty
    • Society Insider
    • Royals
    • Sex & relationships
    • Food & drinkRecipesRecipe collectionsRestaurant reviewsRestaurant bookings
    • Health & wellbeing
    • Fashion & beauty
    • Pets & animals
    • The Selection - Shop the trendsShop fashionShop beautyShop entertainmentShop giftsShop home & living
    • Milford's Investing Place
  • Entertainment
    • All Entertainment
    • TV
    • MoviesMovie reviews
    • MusicMusic reviews
    • BooksBook reviews
    • Culture
    • ReviewsBook reviewsMovie reviewsMusic reviewsRestaurant reviews
  • Travel
    • All Travel
    • News
    • New ZealandNorthlandAucklandWellingtonCanterburyOtago / QueenstownNelson-TasmanBest NZ beaches
    • International travelAustraliaPacific IslandsEuropeUKUSAAfricaAsia
    • Rail holidays
    • Cruise holidays
    • Ski holidays
    • Luxury travel
    • Adventure travel
  • Kāhu Māori news
  • Environment
    • All Environment
    • Our Green Future
  • Talanoa Pacific news
  • Property
    • All Property
    • Property Insider
    • Interest rates tracker
    • Residential property listings
    • Commercial property listings
  • Health
  • Technology
    • All Technology
    • AI
    • Social media
  • Rural
    • All Rural
    • Dairy farming
    • Sheep & beef farming
    • Horticulture
    • Animal health
    • Rural business
    • Rural life
    • Rural technology
    • Opinion
    • Audio & podcasts
  • Weather forecasts
    • All Weather forecasts
    • Kaitaia
    • Whangārei
    • Dargaville
    • Auckland
    • Thames
    • Tauranga
    • Hamilton
    • Whakatāne
    • Rotorua
    • Tokoroa
    • Te Kuiti
    • Taumaranui
    • Taupō
    • Gisborne
    • New Plymouth
    • Napier
    • Hastings
    • Dannevirke
    • Whanganui
    • Palmerston North
    • Levin
    • Paraparaumu
    • Masterton
    • Wellington
    • Motueka
    • Nelson
    • Blenheim
    • Westport
    • Reefton
    • Kaikōura
    • Greymouth
    • Hokitika
    • Christchurch
    • Ashburton
    • Timaru
    • Wānaka
    • Oamaru
    • Queenstown
    • Dunedin
    • Gore
    • Invercargill
  • Meet the journalists
  • Promotions & competitions
  • OneRoof property listings
  • Driven car news

Puzzles & Quizzes

  • Puzzles
    • All Puzzles
    • Sudoku
    • Code Cracker
    • Crosswords
    • Cryptic crossword
    • Wordsearch
  • Quizzes
    • All Quizzes
    • Morning quiz
    • Afternoon quiz
    • Sports quiz

Regions

  • Northland
    • All Northland
    • Far North
    • Kaitaia
    • Kerikeri
    • Kaikohe
    • Bay of Islands
    • Whangarei
    • Dargaville
    • Kaipara
    • Mangawhai
  • Auckland
  • Waikato
    • All Waikato
    • Hamilton
    • Coromandel & Hauraki
    • Matamata & Piako
    • Cambridge
    • Te Awamutu
    • Tokoroa & South Waikato
    • Taupō & Tūrangi
  • Bay of Plenty
    • All Bay of Plenty
    • Katikati
    • Tauranga
    • Mount Maunganui
    • Pāpāmoa
    • Te Puke
    • Whakatāne
  • Rotorua
  • Hawke's Bay
    • All Hawke's Bay
    • Napier
    • Hastings
    • Havelock North
    • Central Hawke's Bay
    • Wairoa
  • Taranaki
    • All Taranaki
    • Stratford
    • New Plymouth
    • Hāwera
  • Manawatū - Whanganui
    • All Manawatū - Whanganui
    • Whanganui
    • Palmerston North
    • Manawatū
    • Tararua
    • Horowhenua
  • Wellington
    • All Wellington
    • Kapiti
    • Wairarapa
    • Upper Hutt
    • Lower Hutt
  • Nelson & Tasman
    • All Nelson & Tasman
    • Motueka
    • Nelson
    • Tasman
  • Marlborough
  • West Coast
  • Canterbury
    • All Canterbury
    • Kaikōura
    • Christchurch
    • Ashburton
    • Timaru
  • Otago
    • All Otago
    • Oamaru
    • Dunedin
    • Balclutha
    • Alexandra
    • Queenstown
    • Wanaka
  • Southland
    • All Southland
    • Invercargill
    • Gore
    • Stewart Island
  • Gisborne

Media

  • Video
    • All Video
    • NZ news video
    • Herald NOW
    • Business news video
    • Politics news video
    • Sport video
    • World news video
    • Lifestyle video
    • Entertainment video
    • Travel video
    • Markets with Madison
    • Kea Kids news
  • Podcasts
    • All Podcasts
    • The Front Page
    • On the Tiles
    • Ask me Anything
    • The Little Things
  • Cartoons
  • Photo galleries
  • Today's Paper - E-editions
  • Photo sales
  • Classifieds

NZME Network

  • Advertise with NZME
  • OneRoof
  • Driven Car Guide
  • BusinessDesk
  • Newstalk ZB
  • Sunlive
  • ZM
  • The Hits
  • Coast
  • Radio Hauraki
  • The Alternative Commentary Collective
  • Gold
  • Flava
  • iHeart Radio
  • Hokonui
  • Radio Wanaka
  • iHeartCountry New Zealand
  • Restaurant Hub
  • NZME Events

SubscribeSign In
Advertisement
Advertise with NZME.
Home / Travel

Cheeky airport eGates rejecting hipsters and hungover air travellers

NZ Herald
18 Jul, 2019 11:53 PM4 mins to read

Subscribe to listen

Access to Herald Premium articles require a Premium subscription. Subscribe now to listen.
Already a subscriber?  Sign in here

Listening to articles is free for open-access content—explore other articles or learn more about text-to-speech.
‌
Save

    Share this article

Off abroad any time soon? Not looking like that, you're not!

The eGates at arrivals have revolutionised air travel around the world. Instead of queuing for hours, Kiwi's travelling on biometric ePassports now pass through airports with ease.

Chances are you've used one: passing through the passport scanner, mug shot and swing doors to your destination.

And they're opening up these automated lanes for ever more passengers, from countries around the world.

When it was announced that New Zealanders were one of seven nationalities that were being invited to use the eGates at UK airports, passengers were delighted.

Advertisement
Advertise with NZME.
Advertisement
Advertise with NZME.

Kiwis can now bypass Heathrow's notoriously torturous customs border with a microchipped passport and a smile.

But, not so fast!

Machines are being trained to recognise passengers from awful passport photos taken ten years ago, which is a frightening thought.

Advertisement
Advertise with NZME.

They can now do this with almost 99% accuracy.

However, there are flaws in this seemingly perfect system which can lead to delays and some embarrassment for travellers.

Face off: Hangovers, tiredness and weight gain cause facial recognition problems. Photo / Supplied
Face off: Hangovers, tiredness and weight gain cause facial recognition problems. Photo / Supplied

This is not a random.

There are many things that can change the appearance of a passenger, and some of them are more obvious than you think.

Discover more

Travel

Future of flying: Your face will be your passport

05 Jul 08:39 PM
Travel

Huge passport change for Kiwis

20 May 08:52 PM
Travel

Ticketless travel and face scanners are here

12 Jun 01:48 AM
Travel

From Magic Mike strip shows to billionaire book launches, Stacey Morrison has seen it all

20 Jul 05:00 PM

Facial-recognition and cybersecurity experts they have identified eight factors that can cause eGates to reject passengers.

According to Kevin Smith of facial recognition specialist Credas, the plague of hipster neckbeards has caused havoc with the robotic Border force.

"While beards and facial hair in general are typically the most common causes of failure," says Kevin.

"Other factors such as significant weight loss or gain can also have an impact on the technology's ability to find a match between a passenger's passport photo and face."

Some passengers have reported eGate rejection after one too many beers.

I’m that hungover the ePassport Gate at Gatwick didn’t recognise me and I had to seek assistance. Bedtime please

— joe 🐬 (@joeefoster) April 8, 2019

Among the other factors that can delay your departure are hangovers, tiredness and weight gain. That's a big Catch 22 for most returning from holiday.

Advertisement
Advertise with NZME.

More obvious problems for biometric passports include plastic surgery, piercings and facial tattoos.

It's estimated around 1 per cent of passengers fail facial recognition tests due to the above, which is impressive.

However, of the 54.7 million passengers that used eGates to enter the UK, this represents half a million passengers.

UK-based contact lens company Feel Good Contacts commissioned this research into eGates - and were quick to point out that glasses were another top factor for delays.

"Facial recognition is no doubt one of the most important developments in airport security," Feel Good's MD Nimesh Shah said about the research.

Last year, Qantas launched a trial for "passportless" departures. Photo / Supplied
Last year, Qantas launched a trial for "passportless" departures. Photo / Supplied

While passengers can just as quickly remove their glasses as put in contacts to avoid delay, the company is right about the importance of facial recognition to air transport.

Advertisement
Advertise with NZME.

What seems like a futuristic novelty will eventually be unavoidable. And this change will come about much sooner than we think.

Last year Qantas launched a trial programme for "passportless" departures using facial recognition technology.

In the States, JetBlue was one of the early adopters for the technology, scanning the faces of over 150000 international passengers allow for ticketless check-in and boarding.

While privacy-conscious passengers are sceptical of airlines building databases of passenger's details – the horse has already bolted from the proverbial eGate.

Facial recognition in air travel has arrived, and will only gain in importance.

According to the US Department of Homeland Security in the next four years facial recognition will cover 97 per cent passengers departing American airports.

Advertisement
Advertise with NZME.

All air passengers can do now is join the customs queue to this "brave new world", and relax.

(Stress and extreme emotions also delay eGate recognition. Sorry.)

Save

    Share this article

Latest from Travel

Travel

New Zealand's most trusted firms revealed

17 Jun 09:26 PM
Travel

How to visit six European countries in 13 stress-free days

17 Jun 08:00 AM
Herald NOW

Matariki weekend: The top 10 most searched destinations

One pass, ten snowy adventures

sponsored
Advertisement
Advertise with NZME.

Latest from Travel

New Zealand's most trusted firms revealed

New Zealand's most trusted firms revealed

17 Jun 09:26 PM

The 2025 Kantar Corporate Reputation Index has been announced.

How to visit six European countries in 13 stress-free days

How to visit six European countries in 13 stress-free days

17 Jun 08:00 AM
Matariki weekend: The top 10 most searched destinations

Matariki weekend: The top 10 most searched destinations

What the inaugural Jetstar flight from Hamilton to Sydney was really like

What the inaugural Jetstar flight from Hamilton to Sydney was really like

16 Jun 08:16 PM
Your Fiordland experience, levelled up
sponsored

Your Fiordland experience, levelled up

NZ Herald
  • About NZ Herald
  • Meet the journalists
  • Newsletters
  • Classifieds
  • Help & support
  • Contact us
  • House rules
  • Privacy Policy
  • Terms of use
  • Competition terms & conditions
  • Our use of AI
Subscriber Services
  • NZ Herald e-editions
  • Daily puzzles & quizzes
  • Manage your digital subscription
  • Manage your print subscription
  • Subscribe to the NZ Herald newspaper
  • Subscribe to Herald Premium
  • Gift a subscription
  • Subscriber FAQs
  • Subscription terms & conditions
  • Promotions and subscriber benefits
NZME Network
  • The New Zealand Herald
  • The Northland Age
  • The Northern Advocate
  • Waikato Herald
  • Bay of Plenty Times
  • Rotorua Daily Post
  • Hawke's Bay Today
  • Whanganui Chronicle
  • Viva
  • NZ Listener
  • Newstalk ZB
  • BusinessDesk
  • OneRoof
  • Driven Car Guide
  • iHeart Radio
  • Restaurant Hub
NZME
  • About NZME
  • NZME careers
  • Advertise with NZME
  • Digital self-service advertising
  • Book your classified ad
  • Photo sales
  • NZME Events
  • © Copyright 2025 NZME Publishing Limited
TOP