Insolvent airline Bonza have told customers not to turn up to the airport. Photo / Lachie Millard
Insolvent airline Bonza have told customers not to turn up to the airport. Photo / Lachie Millard
The financial woes of Australia’s most recently launched budget airline has left travellers stranded around the country yesterday, after Bonza announced it was entering voluntary administration.
Services were slashed from departure boards on Tuesday with chief executive Tim Jordan beginning discussions with stakeholders about the future viability of the airline.
Some staff and travellers were only informed of cancellations at 3am yesterday morning, according to news.com.au.
AIP, which owns the aircraft used by Bonza, began repossessing planes on Tuesday, leaving routes inoperable.
Bonza customers with bookings between now and May 2 are advised not to go to the airport, as operations were temporarily suspended.
In a statement the airline said: “We apologise to our customers who are impacted by this and we’re working as quickly as possible to determine a way forward that ensures there is ongoing competition in the Australian domestic aviation market.”
We are aware of the temporary suspension of Bonza flights.
We will immediately support any passengers stranded mid-journey by offering complimentary seats on Virgin Australia-operated flights to the airport nearest to their final planned Bonza destination. 1/2
Currently competitors Virgin Australia and the Qantas Group have indicated they will offer assistance to Bonza passengers who have been left stranded.
Virgin issued a statement via social media platform X yesterday, saying it was aware of the temporary flight suspensions.
“We will immediately support any passengers stranded mid-journey by offering complimentary seats on Virgin Australia-operated flights to the airport nearest to their final planned Bonza destination.”
Affected travellers were advised to contact Virgin customer service or call the Guest Contact Centre.
However, of Bonza’s 36 routes only six overlap with Jetstar and Virgin Australia services, leading to limited ability to clear the backlog of Bonza passengers.
Although the airline had indicated it would be reducing flights last month, the announcement of administration was a surprise for both customers and employees.
Bonza crew aboard a Boeing 737MAX.
In an interview with ABC the family of Bonza cabin crew said there was little warning.
“She went to work this morning, as per usual, they just went in - there were two crews there - they were just basically told that Bonza has finished,” said the husband of a flight attendant.
