Two separate transactions for $4,500 and $7,500 had been blocked by their banks, however they were already in the red and now abroad without working bank cards.
The most unsettling detail was revealed only later, after the bank said they had taken the cards while the travellers thought they were safely in their wallets which they were sat on top of.
“The bank said they physically used our cards for these transactions which means they took it from directly underneath us and returned them all within the hour.”
This detail not only unnerved the travellers but meant that it would be more difficult to dispute the charges and claim back their money.
A recent update from the travellers suggested the Kuta police had caught the culprits who were connected to the massage parlour.
The couple said their hotel staff were extremely helpful and had helped them make a police report and confronted the massage parlour on their behalf.
“Amazing job by the police and the security at Marriott hotel,” they said. “We are so grateful!”
The travellers, relieved, had their money returned but said they were forever chastened by the experience.
“Now when I venture out I will leave my cards and wallet/ phone and take cash for what I’m doing.”