PremiumPremiumRetailHow Kiwis' shopping habits changed during each Covid-19 alert levelIt was convenient during lockdown and a reason why consumers continue to shop online.22 Jun 05:41 AM
EnergyRevealed: Consumer NZ report ranks power companies from best to worstA look at the winners and losers in the energy sector.16 Jun 10:54 PM
PremiumPremiumSmall BusinessCan malls survive the post-Covid environment?Herald survey of an Auckland mall reveals retail is in for tough times.12 Jun 05:00 PM
PremiumPremiumRetailThree ways Covid-19 has changed consumer behaviourA new report has found the pandemic has accelerated some long-term retailing trends.05 Jun 05:36 AM
PremiumPremiumRetailThe reason cinemas haven't reopened yetCinema giants have been closed since late March.04 Jun 05:33 AM
Small BusinessOutlook for retail remains dire - 6700 businesses at risk of closingJust 10,000 of retail businesses are said to be stable in the current environment.03 Jun 10:30 PM
BusinessWhat did Kiwis spend money on before and after lockdown?Westpac credit cards were being used for very different things from level 4 to level 2.30 May 02:06 AM
New ZealandWhere's my parcel? Level 3 backlog to start moving this weekCourier company deeply apologetic about weeks-long delays in deliveries.20 May 10:10 PM
RetailRevealed: Where we're spending our money after lockdownSupermarkets have been making significantly more money than last year.18 May 07:22 PM
New ZealandA young butcher spoke about his lockdown struggles. Now his family is mourning himGreen Family Butchers Ltd went into liquidation a week ago.12 May 03:53 AM
New ZealandMixed emotions: Auckland man's unlucky, then lucky, Lotto ticketLotto website initially told him that he wasn't a winner. But he was.12 May 01:40 AM
PremiumPremiumRetailHow Covid-19 has changed consumer sentimentResearch shows how important local is post-Covid-19.04 May 05:00 PM
New ZealandLoan shark clampdown fast-tracked to stop spirals of debt amid Covid-19 crisisLegislation to put restrictions on pay day loans have been fast-tracked.30 Apr 08:38 PM
New ZealandSome McDonald's stores run out of lettuce post-lockdownYour Big Mac might not taste quite the same.29 Apr 05:14 PM
New ZealandAlert level 3: McDonald's traffic jams, cafe queues and surf's upWhat Kiwis got up to on the first day of alert level 3.28 Apr 06:22 AM
BusinessConsumer NZ wants fairness from holiday providersA number of people had been in touch with Consumer NZ about travel cancellations.26 Apr 03:01 AM
AirlinesWhy Air NZ is refunding some customers but giving credit to othersOne customer received a refund of $11,800 for a flight via the US. Here's why.24 Apr 11:31 PM
New ZealandThe Government is considering putting folic acid in bread. Here's whyConsumer NZ had opposed mandatory fortification in the past.11 Apr 05:10 AM
New ZealandWatch: Staggering queue at supermarket before Good Friday closureSupermarkets will close tomorrow to give staff a chance to rest and restock shelves.08 Apr 11:45 PM
New ZealandBroken dentures? Covid-19 prompts curly questions to Citizens Advice BureauThe phones are open and the questions are weird. Citizens Advice notes increased anxiety.04 Apr 12:00 AM
New ZealandCovid-19 coronavirus: Countdown axes weekly specialsOn its website, Countdown says its too busy to offer any weekly specials.25 Mar 01:22 AM
PremiumPremiumRetailUp to 10,000 retail jobs at risk in coming months: Retail NZ"The sense we're getting is the impacts on businesses could well be worse than the GFC."16 Mar 04:41 AM
New ZealandHands off! Wellington supermarket limits hand sanitiser salesSome stores may have run out of stock while others have quantity controls in place.17 Feb 08:53 PM
New Zealand'It's a contract': Elton John fans entitled to partial refundThe global superstar had to cut his Sunday show sort due to 'walking pneumonia'.17 Feb 08:32 PM
New ZealandWheel clamping crackdown: Don't pay more than $100A law change which prevents clampers from charging excessive fees is now in force.27 Jan 09:14 PM
New ZealandMan wins $48,000 refund because Holden V8 was too noisyThe car made a "guttural knock" that lasted five minutes on a cold start.21 Jan 01:22 AM
New ZealandNew World says extra Spiegelau glassware on way after customers missed outMany shoppers were irate after stores ran out of stock, leaving them empty-handed.14 Jan 03:00 AM
New ZealandNew World customers enraged after supermarket runs out of Spiegelau glassesThe supermarket launched the promotion in November and it ended yesterday.13 Jan 03:17 AM
New Zealand'Awkward date': Couple won't return to wedding venue that cancelled on themRe-booking reception at venue that cancelled would be like an awkward date, say couple.08 Jan 04:49 AM
New Zealand'Screwed over': Couple distraught at double-booked wedding venueAuckland restaurant accepts more lucrative booking leaving couple without reception venue.07 Jan 10:40 PM
BusinessTicket resales are still causing grief, here's what to look out forConsumer NZ says people are still getting ripped off by ticket resellers.03 Jan 03:48 AM
New ZealandClose to 5000 unloved Christmas gifts resurface on Trade MeItems include a 20-year-old pizza box that "did not meet my requirements".25 Dec 09:03 PM
Business'Purchasing mania': Queues from 7am as Boxing Day sales madness gripsBut marketing expert warns shoppers not to fall into "purchasing mania".25 Dec 08:06 PM
LifestyleBad Taste Food Awards: Watchdog takes aim at food packaging claimsSugar content cited as household products named in annual report.07 Dec 12:43 AM
