Airlines'Very frustrating': Air NZ call centre swamped, customer waits more than four hoursCustomers have been unable to reschedule and cancel bookings over the phone.11 Jul 09:44 PM
Airlines'Absolutely not fair': No refund after cancelled flight could breach rulesWild weather, sickness and engineering issues have forced flight cancellations.11 Jul 07:04 AM
PremiumPremiumAirlinesTravel squeeze: Pilots' warning - and a plea"I'm expecting most people will want to come back to the industry that they loved."11 Jul 05:32 AM
New ZealandAir NZ brings back Covid-19 credit as illness surgesThe airline says surging illness is affecting passengers and staff.09 Jul 08:02 AM
PremiumPremiumAirlinesAir NZ's hiring blitz: What it takes to get a job at the national carrierThe airline shed a third of its staff early in the pandemic - now it's building back fast.07 Jul 05:42 AM
TravelCockpit woe sees 13-hour detour from Christchurch to AucklandIt took 12 hours and 20 minutes to make the trip of 750km - as the Boeing flies.05 Jul 02:03 AM
PremiumPremiumTravelAir NZ's seven new cabin classes ranked by 'snooze factor'The airline says it's been working on the 'best sleep in the sky'... And flying bunk beds.28 Jun 05:00 PM
AirlinesRevealed: Sleep pods, help-yourself food - Air NZ's biggest cabin overhaul in decadesLong haul travel will be different aboard Air NZ - but passengers are in for a wait.28 Jun 05:00 PM
AirlinesChocks away: Air NZ restarts 14 international routesSoaring demand for travel means Air NZ is pouring capacity into its network.23 Jun 05:35 AM
AirlinesAir NZ offers cash incentives to attract workersThousands of Air NZ jobs were shed when Covid 19 reached New Zealand.22 Jun 09:59 PM
PremiumPremiumAirlinesAn extra $77k to fill a Dreamliner: 'Perfect storm' engulfing Air NZTurbulence ahead: "It's going to be volatile for a little bit longer yet".15 Jun 05:42 AM
AirlinesLess bad: Air NZ expects to trim losses on strong travel bounce backAirline is enjoying strong demand for travel as restrictions ease.09 Jun 09:19 PM
TravelAir NZ surprises flyers with meal revamp and new-look service wareLucky passengers were treated to a preview of the Airline's new long-haul menu.08 Jun 12:14 AM
AirlinesAir New Zealand appoints chief sustainability officerThe airline is placing an increased focus on addressing its environmental impact.06 Jun 09:18 PM
TravelNew York's flyover borough: QueensThe term "Fly-overs" was used to describe those bits of America travellers never see.03 Jun 05:10 PM
EntertainmentWatch: Emotional PM talks gun control with Stephen Colbert after mass shootingThe PM also invited the talk show host to her wedding, which was postponed due to Covid.25 May 04:00 AM
New ZealandAnxious passengers caught up in Auckland Airport traffic gridlockOngoing road and upgrade works could continue to cause traffic headaches.14 May 11:10 PM
PremiumPremiumOpinionPaul Henry: Air NZ is failing us - it needs a new chair, CEOHe once starred in one of the Air NZ safety videos. He's now taking the airline to task.10 May 01:30 AM
PremiumPremiumAirlinesTwo-hour wait times: Air NZ's recruitment drive as contact centre feels the strain'We acknowledge we're not providing the customer service we would like to' - airline exec.09 May 03:00 AM
AirlinesAir NZ capital raise: The payout to some shareholdersBookbuild price represents a premium of 28c a share over the offer price of 53c a share.04 May 10:22 PM
TravelOpinion: Air NZ's new safety video one Kiwis can be proud ofSo long creepy rodent puppets and B-list celebrity cameos.04 May 06:00 PM
AirlinesAir NZ's $2.2b capital rescue deal: Bookbuild for remaining shares beginsAirline 'very pleased' with offer take-up - 88 per cent of the new shares sold.03 May 06:50 PM
PremiumPremiumAirlinesAir NZ boss on what he thinks Singapore Airlines does betterGreg Foran says his days as Walmart executive taught him to watch rivals closely.02 May 05:44 AM
TravelOpen borders: How long it could take a $42 billion industry to recoverToday is a milestone, but the recovery of the $42 billion industry is going to take time.01 May 05:00 PM
New ZealandNew Covid-19 'Lamp' test to be trialled at Auckland AirportLamp tests combine speed of RATs with accuracy of a PCR test and can be self-administered.30 Apr 10:13 PM
AirlinesMIQ gatecrashing family: Emails reveal officials' fears about 'loophole''I hope they don't post anything on how they managed to skirt the system."29 Apr 05:30 AM
TravelEscape winter with these quarantine-free Pacific IslandsDitch the winter cold with these Pacific Islands.29 Apr 12:24 AM
PremiumPremiumAirlinesAir NZ's big move: Why airline is moving from the CBD to the airportThe shift will cut the airline's property costs by 20 per cent over 15 years.27 Apr 06:00 AM
AirlinesTaking flight: Air NZ moving HQ from central Auckland for airportThe airline has been scaling back in CBD with fewer staff and new work arrangements.27 Apr 01:00 AM
PremiumPremiumAirlinesMarket close: Travel stocks benefit from renewed sector confidenceThe boost to travel stocks wasn't enough to stop the sharemarket falling to a small loss.22 Apr 05:57 AM
PremiumPremiumAirlinesAir NZ boss on green fuels: 'The clock is ticking, we're past just talking about it'A 'wicked' problem needs Government and private sector help for a solution.21 Apr 04:00 AM
AirlinesSustainable aviation fuel NZ-Singapore flights on the radarNZ and Singapore governments agree to co-operate on aviation biofuel.20 Apr 05:44 AM
PremiumPremiumAirlinesAir NZ $1.2b capital raise 'tracking to plan' says chairwomanAirline says confusion over "inherently complex" offer has passed.14 Apr 05:44 AM
TravelAirNZ's 'no jab, no fly' is no moreThe airline drops its vaccination requirement in a move back towards 'normality'.13 Apr 08:12 PM
